Summary
Overview
Work History
Education
Skills
Timeline
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Jill Byford

Waldron

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

13
13
years of professional experience

Work History

General Manager

MyEyeDr.
12.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Interacted well with customers to build connections and nurture relationships.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

Practice Manager

Healthy Connections
11.2021 - 11.2023
  • Managed full staff at multiple offices
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.

Registered Dental Assistant

Dallas Street Dental
10.2018 - 11.2021
  • Certified in administering Nitrous Oxide
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.

Dental Assistant Instructor

VIsta College
05.2019 - 03.2020
  • Supported the program''s accreditation process by ensuring compliance with all relevant standards and documenting positive student outcomes throughout the curriculum.
  • Collaborated with fellow instructors to develop innovative teaching methods that increased overall student satisfaction within the program.
  • Promoted a positive learning environment with an emphasis on teamwork and collaboration among students.
  • Strengthened relationships between local dentists'' offices and our institution through effective networking efforts that led to increased externship opportunities for our students.

LEAD Dental Assistant

Harderson Family Dentistry
11.2011 - 10.2018
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Education

Rich Mountain Community College
Mena, AR

Skills

  • Multi-office management
  • Leadership and team building
  • Fast learner
  • Team player
  • Effective verbal communication
  • Skilled in Microsoft Word
  • Excel
  • Problem resolution

Timeline

General Manager

MyEyeDr.
12.2023 - Current

Practice Manager

Healthy Connections
11.2021 - 11.2023

Dental Assistant Instructor

VIsta College
05.2019 - 03.2020

Registered Dental Assistant

Dallas Street Dental
10.2018 - 11.2021

LEAD Dental Assistant

Harderson Family Dentistry
11.2011 - 10.2018

Rich Mountain Community College

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Jill Byford