Haley Brown
Pueblo,CO
Summary
Detail-oriented Administrative Manager with extensive experience in multi-office operations and surgical coordination. Skilled in optimizing provider schedules and enhancing patient flow, contributing to improved efficiency and team collaboration in a fast-paced dental environment.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Dental Specialists of Southern Colorado
Pueblo West, CO
09.2022 - 06.2026
- Managed front office operations across multiple locations while ensuring exceptional patient care and satisfaction.
- Prepared and presented treatment plans ranging from $1,000 to $70,000, achieving an 80% case acceptance rate through effective patient education and communication.
- Built, maintained, and optimized provider schedules to maximize efficiency, productivity, and patient flow.
- Educated patients on treatment plans, financial options, pre-operative instructions, and post-operative care.
- Coordinated surgical procedures and ensured all documentation was completed accurately for special needs and general anesthesia cases.
- Reviewed medical histories and assisted providers with prescription coordination and patient preparation.
- Posted, reconciled, and audited patient and insurance payments to ensure financial accuracy and compliance.
- Assisted with insurance verification, benefit breakdowns, pre-authorizations, and claim follow-up to facilitate timely reimbursement.
- Maintained a high level of professionalism, confidentiality, and attention to detail in a fast-paced specialty dental environment.
Administrative Coordinator
Pueblo Dental
Pueblo, CO
09.2020 - 09.2022
- Prepared and managed provider schedule to maximize productivity and treatment opportunities.
- Scheduled patient appointments while maintaining efficient daily operations and patient flow.
- Verified insurance benefits and pre-authorizations while ensuring accurate claim submission and ICD-10 coding compliance.
- Assisted with treatment plan coordination, financial arrangements, and patient education.
- Delivered exceptional customer service and fostered positive patient relationships.
- Managed outstanding accounts receivable and worked directly with patients and insurance companies to resolve billing concerns and collect balances.
Administrative Coordinator
Pueblo Modern Dentistry And Orthodontics
Pueblo, CO
04.2016 - 09.2020
- Managed patient scheduling, registration, and appointment coordination.
- Verified insurance eligibility, benefits, and treatment coverage.
- Assisted with treatment plan presentation and patient financial arrangements.
- Maintained electronic patient records and ensured HIPAA compliance.
- Coordinated Orthodontic Specialty schedule and treatment plans.
- Developed strong patient relationships through professional communication and outstanding customer service.
Education
High School Diploma -
Pueblo South High School
Pueblo05-2011
No Degree - Dental Hygiene
Pueblo Community College
Pueblo, COSkills
- Treatment Plan Presentation
- Surgical Coordination
- Multi-Office Management
- Provider Scheduling & Optimization
- Patient Care & Communication
- Treatment Acceptance & Case Management
- Accounts Receivable Management
- Payment Posting & Auditing
- Insurance Verification & Coordination
- ICD-10 Coding
- Medical History Review
- Prescription Coordination
- Customer Service Excellence
- Team Collaboration
- Time Management
- Organization & Attention to Detail
Timeline
Administrative Manager
Dental Specialists of Southern Colorado
09.2022 - 06.2026
Administrative Coordinator
Pueblo Dental
09.2020 - 09.2022
Administrative Coordinator
Pueblo Modern Dentistry And Orthodontics
04.2016 - 09.2020
No Degree - Dental Hygiene
Pueblo Community College
High School Diploma -
Pueblo South High School