Jill Carson
Richmond,MI
Summary
Knowledgeable customer focused professional with twenty years' experience in exceptional customer service. Excellent people and multi-tasking skills. Dedicated to business success and adept at supporting all staff and satisfying customer needs.
Overview
9
9
years of professional experience
Work History
Cashier
Kroger
Richmond, MI
08.2018 - 02.2023
- Engaged over 50 plus customers warmly every day with attentiveness and skilled assistance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Totaled amount owed, collected payments and printed receipts to process transactions.
- Used POS system to scan, weigh and enter pricing for items, maintaining high productivity to keep lines of ten or more customers moving.
- Trained in additional store roles such as fuel attendant and customer service desk and provided back up coverage to provide customers with optimal support.
Retail Sales Associate
Jacobsen's Flowers, Inc
Lake Orion, MI
09.2016 - 08.2018
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Answered customer telephone calls promptly and in appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Created a customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Alerted customers to upcoming sales events and promotions.
- Cleaned and organized store, including checkout desk and displays.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
Sales Associate
Werner's Hallmark Shop
, MI
01.2014 - 01.2015
- Greeted customers in a timely fashion while quickly determining their needs.
- Engaged with customers in sincere and friendly manner.
- Responded up to 10 customers questions and requests in prompt and efficient manner when in the store all at the same time.
- Contacted other store locations to determine merchandise availability.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
High School Diploma -
Adlai Stevenson High School
Sterling Heights, MI06.1982
Skills
- Customer service excellence
- Professionalism and courtesy
- Positive and friendly
- Dependability and reliability
- Accurate and detailed
- Patience and empathy
Timeline
Cashier
Kroger
08.2018 - 02.2023
Retail Sales Associate
Jacobsen's Flowers, Inc
09.2016 - 08.2018
Sales Associate
Werner's Hallmark Shop
01.2014 - 01.2015
High School Diploma -
Adlai Stevenson High School
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