Jill Clarkson
Raleigh,USA
Summary
Experienced estimator/operations manager with strong people and communication skills. Proficient in all aspects of accounts receivable (A/R), including payments, transactions, processing, and billing. Demonstrated success in enhancing profits and reducing costs through analytical and business development acumen. Proven track record of achieving objectives through independent action, prioritization, persistence, and leadership. Dedicated to implementing quality improvement strategies that propel business operations towards success.
Overview
20
20
years of professional experience
Work History
Estimator
Gerber Collision
Holly Spring, NC
03.2016 - Current
- Company Overview: URL: www.gerbercollision.com
- Built relationships with vehicle owners, repairers, and insurance personnel to negotiate costs and close customer sales, as well as communicate the importance of the satisfaction survey.
- Inspected, analyze, and evaluate damaged vehicles to create a comprehensive and accurate damage report.
- Ensured that compliance was met with all insurance clients.
- Parts ordering and photo documentation of vehicles.
- Managed multiple estimates, arrivals, and deliveries of repairs.
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
- Participate in the final repair plan meetings after complete disassembly to write accurate estimates/supplements and ensure timely uploads of estimates/supplements as required.
- Completed I-Car annual training.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability appointments and general repair questions.
- Communicate and coordinate repair appointments, rental cars, and deductible payments.
- Compile and maintain all required paperwork, records and documents.
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
- Calling on delinquent accounts and working with appropriate insurance companies to collect outstanding debts.
Accounts Receivable/Operations Manager
GO FAST SPORTS AND BEVERAGE
Denver, Colorado
02.2007 - 03.2016
- Company Overview: URL: www.gofastsports.com
- Responsible for processing invoices, reviewing and posting receipts to appropriate aging accounts, account reconciliation, and calling on delinquent accounts. Researched discrepancies to accurately process, issue and post credits/debits to customer accounts as necessary.
- Assisted customers (globally) with account settlement, orders, inquiries and resolution of business issues.
- Organized and managed daily business operations. Trained and supervised staff to reach performance goals.
- Maintained warehouse inventory and coordinated beverage shipments for local and international distributors.
- Facilitated relationship with major chain and increased revenue by 20%.
Entrepreneur
NICK-N-WILLY’S PIZZA
Louisville, Colorado
02.2005 - 02.2007
- Company Overview: URL: www.nicknwillys.com
- Purchased franchise and managed daily operations. Hired, trained, and managed staff.
- Implemented a new customer service program that doubled sales.
- Increased store sales and increased franchise ranking from 54th into the top ten.
- Created a multi-channel marketing effort which increased sales and gained name brand recognition.
Education
B.S. - Finance
METROPOLITAN STATE COLLEGE
DENVER, CO01.2004
Skills
- Operations Analyst
- Strategic Planning and Leadership
- Productivity and Efficiency Improvement
- Inventory Control
- Accounts Receivable
- Customer Service
- Proficient in Windows 98/07/2021 Me, MS Excel, Word, PowerPoint, Business Works, CCC, PartsTrader and Mitchell
Timeline
Estimator
Gerber Collision
03.2016 - Current
Accounts Receivable/Operations Manager
GO FAST SPORTS AND BEVERAGE
02.2007 - 03.2016
Entrepreneur
NICK-N-WILLY’S PIZZA
02.2005 - 02.2007
B.S. - Finance
METROPOLITAN STATE COLLEGE