Summary
Overview
Work History
Education
Skills
Timeline
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Jill Clatterbuck

Martinsburg ,WV

Summary

Dynamic professional with a strong background in customer service and relationship building. Proven ability to enhance client satisfaction through exceptional service and effective communication. Highly reliable team player skilled in multitasking and critical thinking, dedicated to fostering positive environments in both hospitality and education.

Professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.

Overview

22
22
years of professional experience

Work History

Bartender

Stoneys Wine Whiskey and Raw Bar
Martinsburg , WV
06.2022 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Teacher

Berkeley County Board of Education
01.2017 - 06.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.

Outback Steakhouse

Hostess/Server/bartender
07.2003 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Patient Care Technician

WVU City Hospital
09.2013 - 12.2017
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.

Education

Associate Degree In Nursing - Nursing

Blue Ridge Community College
Martinsburg, WV

Bachelor Of Arts And Science - Biology And Chemistry

Shepherd University
Shepherdstown, WV
12.2013

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Behavior management
  • Parent-teacher communication

Timeline

Bartender

Stoneys Wine Whiskey and Raw Bar
06.2022 - Current

Teacher

Berkeley County Board of Education
01.2017 - 06.2023

Patient Care Technician

WVU City Hospital
09.2013 - 12.2017

Outback Steakhouse

Hostess/Server/bartender
07.2003 - 03.2020

Associate Degree In Nursing - Nursing

Blue Ridge Community College

Bachelor Of Arts And Science - Biology And Chemistry

Shepherd University

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