Jill Coffman
Summary
Supply Chain Professional with a proven history of achieving results in the fast-moving consumer goods industry from order to cash. Able to perform both strategically and tactically under pressure, meet deadlines, and financial goals. Applies engaging interpersonal style and solid business acumen to collaborate with customers. Utilizes excellent communication and relationship skills to build and motivate high-performing teams. Strong technical and business qualifications with impressive results of hands-on experience in strategic planning, project management, supply chain execution, Oracle, and SAP selection and integration, and customer service.
Overview
32
32
years of professional experience
Work History
Director Customer Service
Del Monte Foods, Inc.
12.1990 - 09.2021
- Provided the strategic direction and managed the daily execution for the Customer Service Department for one of the country’s largest producers, distributors, and marketers of branded food products in the United States
- The staff consists of twenty-one people with two direct reports and a budget of $1.2M with added responsibility for executing acquisitions and divestitures.
Senior Manager Customer Service
Del Monte Foods, Inc.
01.2000 - 01.2004
- Created an energetic, customer-focused centralized Customer Service team that provided outstanding service to our retailers during an Order Management System implementation (EBPCS) without disruption to business
- Ensured invoice accuracy, Order Management, and Vendor Managed Inventory (VMI).
National Manger Customer Service
Star-Kist Foods
Newport, KY
01.1998 - 01.2000
- Responsible for Order to Cash functions for 40% of Star-Kist foods account base
- Managed staff of three supervisors and twenty-two account Analysts and Customer Service Representatives.
Customer Service/CRP Manager
Star-Kist Foods
Bloomsburg, PA
01.1993 - 01.1998
Customer Service Supervisor
Star-Kist Foods
01.1991 - 01.1993
Customer Service Representative
Star-Kist Foods
01.1990 - 01.1991
Education
University of Maryland College Park
01.2004
Skills
- Customer Service Management
- Account Relationship Development
- Team Management
- Supply Chain Initiatives Acquisitions / Divestiture Execution
- Revenue Generation
- Systems Integration/Implementation
- Strategic Planning & Implementation
- Change Management
- Oral & Written Communication Skills
- P&L Management
- Client Relations Management
- Vendor Management Inventory
- Supply Chain
- Forecasting
- Continuous Improvement
Personal Information
Title: Director Customer Service, Supply Chain Professional, Del Monte Foods
References
References available upon request.
Timeline
Senior Manager Customer Service
Del Monte Foods, Inc.
01.2000 - 01.2004
National Manger Customer Service
Star-Kist Foods
01.1998 - 01.2000
Customer Service/CRP Manager
Star-Kist Foods
01.1993 - 01.1998
Customer Service Supervisor
Star-Kist Foods
01.1991 - 01.1993
Director Customer Service
Del Monte Foods, Inc.
12.1990 - 09.2021
Customer Service Representative
Star-Kist Foods
01.1990 - 01.1991
University of Maryland College Park