Jill Cook
Wyandotte
Summary
Hardworking and enthusiastic professional with 30 years in foodservice. Known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, money handling and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
7
7
years of professional experience
Work History
Bartender/Server/Cook
Oak Cafe
Wyandotte
01.2024 - Current
- Provided exceptional customer service, creating a welcoming atmosphere for patrons.
- Trained new bartenders on drink recipes and efficient bar operations.
- Handled cash transactions accurately while delivering prompt service to customers.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server
Iron Gate Restaurant
Wyandotte
05.2023 - 09.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Bartender
Red Spire Brunch House
Traverse City
09.2021 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products, offering personal favorites.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed open and closing duties and settled the cash drawer.
Server
Mary's Bistro
Mackinac Island
05.2021 - 09.2021
- Delivered exceptional, friendly and fast service in high volume seasonal restaurant.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Covered shifts for other servers and hostess when needed.
Server/Bartender
Mama Lu's
Traverse City
08.2019 - 05.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared cocktails, wine, draft and bottled beer for bar and restaurant patrons.
- Collected and organized daily till totals and tips.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Certificate/State License - Cosmetology
TBA School of Cosmetology
Traverse City, MI01.2010
GED -
Roosevelt High School
Wyandotte, MI06.1999
Skills
- Works well under pressure
- Highly responsible and reliable
- Building customer trust and loyalty
- Exceptional interpersonal skills
- Multitasking and prioritization
- Customer service-oriented
Timeline
Bartender/Server/Cook
Oak Cafe
01.2024 - Current
Server
Iron Gate Restaurant
05.2023 - 09.2023
Server/Bartender
Red Spire Brunch House
09.2021 - 03.2023
Server
Mary's Bistro
05.2021 - 09.2021
Server/Bartender
Mama Lu's
08.2019 - 05.2021
Certificate/State License - Cosmetology
TBA School of Cosmetology
GED -
Roosevelt High School