Summary
Overview
Work History
Education
Skills
Timeline
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Jill Cruikshank

Maryville,TN

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Server

Diverse Concepts
06.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Internship Student

Benchmark Physical Therapy
01.2023 - 05.2023
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Analyzed problems and worked with teams to develop solutions.

Sales Associate

Workout Anytime
11.2021 - 02.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Enforced building rules with staff, guests and outside professionals.
  • Collected room deposits, fees, and payments.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Bachelor of Science - Kinesiology

The University of Tennessee - Knoxville
Knoxville, TN
12.2024

High School Diploma -

Pigeon Forge High School
Pigeon Forge, TN
05.2021

Skills

  • Servsafe Certified
  • Age Verification
  • Order Accuracy
  • Cash Handling
  • Patron Experiences
  • Performance Improvement
  • Anticipating Guest Needs
  • Hospitality Service Expertise
  • Guest Inquiries
  • Ability to Lift 30 Pounds

Timeline

Internship Student

Benchmark Physical Therapy
01.2023 - 05.2023

Sales Associate

Workout Anytime
11.2021 - 02.2023

Server

Diverse Concepts
06.2021 - Current

Bachelor of Science - Kinesiology

The University of Tennessee - Knoxville

High School Diploma -

Pigeon Forge High School

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Jill Cruikshank