Jill Fletcher
Wichita,KS
Summary
Dependable and detail-oriented medical office professional with over seven years of experience in orthopedic and durable medical equipment (DME) coordination. Skilled in insurance authorizations, documentation, scheduling, and inventory management within fast-paced healthcare environments. Recognized for exceptional communication, accuracy, and teamwork while ensuring compliance and excellent patient service.
Overview
27
27
years of professional experience
Work History
Durable Medical Equipment Clerk
Kansas Orthopaedic Center
07.2018 - Current
- Serve as a key contact for DME processes, supporting physicians, staff, and patients.
- Manage prior authorizations, ensuring all required documentation and codes are correct.
- Maintain and monitor inventory, placing orders and restocking as needed.
- Schedule patient appointments and coordinate with clinical teams.
- Review and communicate insurance coverage details with patients.
- Enter billing charges and verify compliance with documentation requirements.
Receptionist & New Patient Representative
Kansas Orthopaedic Center
02.2016 - 07.2018
- Verified patient demographics and insurance information.
- Processed copayments and scheduled appointments.
- Prepared medical records and ensured efficient patient flow.
Receptionist
TMS Eyecare
08.2014 - 02.2016
- Performed patient check-in and verified insurance coverage.
- Collected payments and maintained accurate records.
- Assisted with scheduling and general office support.
Elementary Teacher (1st Grade)
Ponca City Public Schools
08.2012 - 05.2014
- Developed and implemented curriculum and lesson plans.
- Collaborated on school improvement and professional development committees.
- Maintained open communication with parents and staff.
Elementary Teacher (3rd Grade)
Minneola Elementary School
08.1998 - 05.2012
- Developed and implemented curriculum and lesson plans.
- Collaborated on school improvement and professional development committees.
- Maintained open communication with parents and staff.
Education
Bachelor of Science - Elementary Education
Northwestern Oklahoma State University
Alva, OK05.1998
Associate of Arts - General Education
Dodge City Community College
Dodge City, KS05.1995
Skills
- Durable Medical Equipment (DME) coordination
- Insurance verification & prior authorizations
- Inventory management & ordering
- Scheduling & patient communication
- Charge entry & documentation accuracy (HCPC/ICD-10)
- Interdepartmental coordination with clinical teams
- HIPAA compliance & confidentiality
- Microsoft Office (Word, Excel, Outlook, Teams)
- Reliable, organized, and efficient
PROFESSIONAL ATTRIBUTES
- Dependable
- Compassionate
- Detail-Oriented
- Team-Focused
- Adaptable
- Results-Driven
Timeline
Durable Medical Equipment Clerk
Kansas Orthopaedic Center
07.2018 - Current
Receptionist & New Patient Representative
Kansas Orthopaedic Center
02.2016 - 07.2018
Receptionist
TMS Eyecare
08.2014 - 02.2016
Elementary Teacher (1st Grade)
Ponca City Public Schools
08.2012 - 05.2014
Elementary Teacher (3rd Grade)
Minneola Elementary School
08.1998 - 05.2012
Associate of Arts - General Education
Dodge City Community College
Bachelor of Science - Elementary Education
Northwestern Oklahoma State University