JILL GAMBINO-O'LEARY
HCLTech
SOUTHPORT,NC
1
Certification
26
years of professional experience
PMP-certified operations and project management leader with 20+ years of experience leading complex programs, improving organizational performance, and developing high-performing teams. Proven success managing cross-functional initiatives, engaging stakeholders, optimizing service delivery, and driving strategic improvements. Passionate about public service and building collaborative, community-focused organizations.
Work History
Senior Specialist, Network Operations
2 Years- Led operational initiatives across multiple regions to enhance service alignment and effectiveness.
- Led complex operational initiatives across multiple regions.
- Developed executive reporting to identify key insights and support continuous improvement efforts.
Senior Specialist, Network Operations
1 Year- Facilitated operational processes for Asia Pacific area.
- Managed stakeholder communications and risks.
- Oversaw stakeholder communications and risk management to ensure project alignment.
Engineer Specialist II & III
13 Years- Managed multiple concurrent enterprise projects to ensure alignment with organizational goals.
- Accelerated delivery timelines by 20% through effective project coordination.
- Ensured 100% governance compliance by implementing standardized procedures.
International Project Manager
4 Years- Oversaw execution of international projects
- Engaged global stakeholders for project alignment
- Led cross-functional teams in executing global projects, enhancing delivery timelines and stakeholder satisfaction.
- Developed comprehensive project plans utilizing Agile methodologies to ensure alignment with client objectives.
- Managed budget allocations and resource planning for international initiatives, optimizing cost efficiency across multiple regions.
Technical Specialist
6 Years- Assisted with daily enterprise operations to ensure smooth functionality.
- Increased precision of reporting to support decision-making processes.
- Analyzed technical issues to provide timely solutions and enhance system performance.
- Developed training materials to support staff in utilizing new technologies effectively.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Education
Bachelors of Science - Fisheries & Wildlife Management
B.A. - Criminal Justice
Bachelor of Arts - Criminal; Justice
Skills
Project Management
Risk Management
Budget Management
Stakeholder Relations
Process Improvement
Operational Excellence
Strategic Planning
Organizational Development
Team Leadership
Vendor Management
Community Engagement
Certification
- PMP
- Agile & Scrum
- ITIL Foundation
- ITIL CSI
- ITIL OSA
- ITIL PPO
COMMUNITY LEADERSHIP
Animal Rescue Volunteer Leader (20+ Years), Coordinate volunteer teams, foster placements, transportation logistics, fundraising, and outreach., Girl Scout Volunteer, Supported youth activities, event planning, and community service.
Timeline
Senior Specialist, Network Operations
HCLTech
01.2023 - 01.2025Read More
Senior Specialist, Network Operations
Verizon
01.2022 - 01.2023Read More
Engineer Specialist II & III
Verizon
01.2009 - 01.2022Read More
International Project Manager
Verizon Enterprise Solutions
01.2005 - 01.2009Read More
Technical Specialist
MCI WorldCom
01.1999 - 01.2005Read More
B.A. from Criminal Justice
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North Carolina State University
Bachelors of Science from Fisheries & Wildlife Management
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University of North Carolina At Wilmington
Bachelor of Arts from Criminal; Justice
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