Jill Garcia
Castle Rock,CO
Summary
Compassionate Medical Assistant with experience in direct patient care and medical office management. Drives patient satisfaction through effective administrative support and customer service. Skilled in task prioritization, organization, and workflow optimization.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Medical Assistant
Founders Family Medicine & Urgent Care
Castle Rock, CO
07.2024 - Current
- Assist healthcare provider with patient examinations and procedures.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collect and document patient medical histories accurately.
- Administered medications and performed basic laboratory tests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Triage patient phone calls and walk-in patients.
- Schedule patient appointments and manage follow up appointments.
- Collecting and sending patient labs, pathology, and biopsies.
- Maintained cleanliness and organization of exam rooms and equipment.
- Opening and closing procedures for clinic.
- Insurance and prior authorization trained.
Lead Receptionist
South Denver Gastroenterology
Castle Rock, CO
04.2017 - 06.2024
- Scheduled patient appointments and coordinated physician calendars effectively.
- Managed front desk operations and ensured smooth patient flow.
- Handled patient inquiries and provided information about services offered.
- Maintained accurate patient records and updated electronic health systems.
- Trained new reception staff on procedures and customer service standards.
- Processed payments from patients utilizing Point of Sale systems.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Maintained up-to-date records of all visitors entering the building.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Monitored office supplies inventory levels and placed orders when necessary.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Built daily charts for each patient for each procedure.
- Trained as an Endoscopy Tech for cleaning scopes when center was short staffed.
Human Resources Assistant
Target
Castle Rock, CO
12.2010 - 03.2017
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records and updated information.
- Performed administrative tasks related to payroll processing or benefit administration.
- Assisted with planning, organizing and coordinating company events.
- Coordinated new hire orientation sessions to integrate employees into the company culture.
- Participated in job fairs to recruit new talent.
Education
Bachelor of Arts - Painting And Drawing
Rocky Mountain College of Art And Design
Denver , CO 08.1996 - 04.1999
Skills
- Patient triage
- Medical documentation
- EHR management
- Vital sign measurement
- Medication administration
- Appointment scheduling
- Front desk operations
- Insurance verification
- Customer service
- Time management
- Problem solving
- Attention to detail
- Maintaining confidentiality
- Inventory and supply management
- Equipment sterilization
- Preparing specimens and samples
- HIPAA compliance
- Punctual and Reliable
Personal Business Ventures
- I am actively trying to grow my own creative business in my free time. This includes photography, crafts, and baking.
Timeline
Medical Assistant
Founders Family Medicine & Urgent Care
07.2024 - Current
Lead Receptionist
South Denver Gastroenterology
04.2017 - 06.2024
Human Resources Assistant
Target
12.2010 - 03.2017
Bachelor of Arts - Painting And Drawing
Rocky Mountain College of Art And Design
08.1996 - 04.1999