Jill Gilbertson
Summary
Dedicated healthcare professional with a background in customer service with extensive experience in conflict resolution and a strong background in insurance verification and patient satisfaction. Responsible, punctual and productive team player who leads with compassion to create the utmost patient-centered experience.
Overview
12
12
years of professional experience
Work History
Specialty Intake Coordinator
Center For Bleeding And Clotting Disorders
06.2017 - Current
- Create relationships with patients using active listening and issue resolution to provide excellent service.
- Collect, verify, and record client demographics, insurance and referral information.
- Collaborate with multiple departments to help patients resolve various issues.
- Help address patient complaints through timely corrective actions and appropriate escalation.
- Recommend service improvements to minimize recurring patient issues and complaints.
- Deliver support to medical staff in completion of patient paperwork and various follow up.
Platinum Service Ambassador
The Commons On Marice Senior Living
06.2013 - 06.2017
- Facilitated meetings with interdisciplinary team to manage resident requests, issues, and daily agendas.
- Performed Quality Assurance Audits with residents and their families to track satisfaction.
- Developed proactive contingency plans for potential issues in advance.
- Handled resident issues with confidence, confidentiality and integrity, using complex problem solving to provide effective resolution.
Marketing Coordinator
The Commons On Marice
01.2012 - 06.2017
- Provided tours to potential residents and their families using an empathy-driven approach and effective communication.
- Coordinated all resident move ins across all departments.
- Planned and participated in all marketing events within the facility and the outside community.
- Maintained Occupancy Advantage Database and complied weekly & monthly census reports.
- Assisted in social media content upkeep and marketing materials.
Education
Bachelor of Arts - Family Science
Concordia University, St. Paul
Saint Paul, MN10.2019
Skills
- Proficient in Epic electronic health records system
- Experienced in multiple insurance benefit verification platforms
- Proven multi-tasker
- Adhere to the highest standards of honesty, accountability, and transparency
- Excel in customer service and conflict resolution
- Strong time management and attention to detail
Timeline
Specialty Intake Coordinator
Center For Bleeding And Clotting Disorders
06.2017 - Current
Platinum Service Ambassador
The Commons On Marice Senior Living
06.2013 - 06.2017
Marketing Coordinator
The Commons On Marice
01.2012 - 06.2017
Bachelor of Arts - Family Science
Concordia University, St. Paul
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