Jill Lambert
Whitehall,NY
Summary
Dynamic Caseworker Assistant at Washington County Department of Social Services, skilled in client advocacy and case documentation. Successfully facilitated access to essential services for vulnerable families, promoting resilience and self-sufficiency. Demonstrated compassionate care while maintaining confidentiality, ensuring effective intervention planning and support for clients navigating complex life transitions.
Overview
12
12
years of professional experience
Work History
Caseworker Assistant
Washington County Department of Social Services
11.2023 - Current
- Assisted clients in completing applications for social services and benefits
- Coordinated client appointments with social workers and external agencies
- Maintained accurate records of client interactions and service referrals
- Supported case management by gathering necessary documentation from clients
- Educated clients on available resources and support services in the community
- Monitored client progress and followed up on service implementation
- Promoted a positive environment within the agency by actively participating in staff meetings, trainings, and other events.
- Provided empathetic support for clients navigating difficult life transitions, promoting resilience and self-sufficiency.
- Played a key role in helping vulnerable families access essential services like healthcare, education, and financial assistance programs.
- Coordinated referrals for additional services including mental health counseling or housing assistance programs.
Child Support Specialist
Washington County Department of Social Services
11.2021 - 11.2023
- Processed child support applications, ensuring compliance with legal requirements and agency policies.
- Conducted case reviews to assess eligibility and determine appropriate support amounts.
- Communicated effectively with clients regarding case updates, documentation needs, and payment schedules.
- Collaborated with legal and social service entities to facilitate resolution of complex cases.
- Maintained accurate case records in management systems, ensuring data integrity and confidentiality.
- Monitored ongoing cases for changes in circumstances affecting support obligations or entitlements.
- Provided training to new staff on procedures, policies, and best practices within child support services.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
Account Clerk in Child Support
Washington County Department of Social Services
12.2020 - 11.2021
- Maintained compliance with all established guidelines and legal requirements.
- Gathered, organized and modeled financial data.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Maintained strict adherence to company policies and procedures, ensuring the integrity of financial data at all times.
- Prepared account documents for scheduled Family Court appearances.
Accounting Clerk
Real Property Management
07.2020 - 12.2020
- Processed accounts payable and receivable transactions accurately and efficiently.
- Reconciled financial statements, ensuring consistency with general ledger entries.
- Maintained accurate records using accounting software for streamlined reporting.
- Assisted in monthly close processes, verifying account balances and discrepancies.
- Processed property and school taxes for all of Washington County, New York.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Clerk Typist
Washington County Department of Social Services
04.2019 - 07.2020
- Processed and maintained confidential client records in compliance with privacy regulations.
- Managed incoming correspondence, ensuring timely responses to client inquiries and requests.
- Assisted in the preparation of case documentation for departmental reviews and audits.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Trained new clerical staff on departmental procedures and software applications, fostering team development.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
Paraprofessional
Greater Rutland County Supervisory Union
08.2013 - 04.2019
- Supported classroom instruction by assisting teachers with lesson plans and student engagement.
- Implemented individualized education plans to meet diverse student needs effectively.
- Facilitated communication between students, teachers, and parents to promote collaborative learning.
- Monitored student progress, providing feedback to enhance academic performance and behavioral development.
- Evaluated student assessments to identify areas for improvement and adjust instructional strategies accordingly.
- Led small group activities that reinforced learning objectives while promoting teamwork among students.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Education
Bachelor of Arts - Mathematics Education
Granite State College
OnlineAssociate of Science - Paraprofessional Education
Axia College of University of Phoenix
Online05-2008
Skills
- Case documentation
- Compassionate care
- Professional boundaries
- Self-awareness
- Intervention planning
- Client advocacy
- Client interaction
- Case information confidentiality
- Records management
- Home inspections
- Case file documentation
- Case investigations
Timeline
Caseworker Assistant
Washington County Department of Social Services
11.2023 - Current
Child Support Specialist
Washington County Department of Social Services
11.2021 - 11.2023
Account Clerk in Child Support
Washington County Department of Social Services
12.2020 - 11.2021
Accounting Clerk
Real Property Management
07.2020 - 12.2020
Clerk Typist
Washington County Department of Social Services
04.2019 - 07.2020
Paraprofessional
Greater Rutland County Supervisory Union
08.2013 - 04.2019
Bachelor of Arts - Mathematics Education
Granite State College
Associate of Science - Paraprofessional Education
Axia College of University of Phoenix