Jill Gossett
St. Marks Eye Institute
Tacoma,WA
2001
years of professional experience
Results-driven professional with extensive experience at Curbside Motors, excelling in customer service and administrative support. Proven ability to enhance workflow efficiency and resolve complex issues, while maintaining confidentiality. Skilled in data entry and payment processing, consistently achieving high customer satisfaction through effective communication and a positive attitude.
Work History
Office Assistant Title Clerk
- Facilitated daily office operations, ensuring seamless workflow and effective staff communication.
- Reconcile daily transactions data entered payments too customer accounts , directed phone calls to proper departments.
- Maintained accurate filing systems and documentation, enhancing organization and retrieval processes.
- I managed all titles and discrepancies for successful outcomes
- Corresponded with insurance companies to achieve payout on the loans.
- Prepared customer invoices and processed transactions, ensuring precision in billing procedures.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Detail Manager
- Managed daily operations for detail services, ensuring high-quality standards and customer satisfaction.
- Trained and mentored junior staff on detailing techniques and best practices.
- Supervised workflow, optimizing processes to enhance efficiency and service delivery.
CNA
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas to promote hygiene.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support and companionship to enhance patient well-being.
- Implemented infection control protocols to maintain a safe environment for patients and staff.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
Medical Receptionist Surgery Attendant
1 Year 11 Months- Facilitated daily office operations, ensuring seamless workflow and effective staff communication.
- Reconcile daily transactions data entered payments too customer accounts , directed phone calls to proper departments.
- Maintained accurate filing systems and documentation, enhancing organization and retrieval processes.
- I managed all titles and discrepancies for successful outcomes
- Corresponded with insurance companies to achieve payout on the loans.
- Prepared customer invoices and processed transactions, ensuring precision in billing procedures.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
GED
Skills
Customer service
Positive attitude
Time management
Data entry
Verbal communication
Dedicated team player
Administrative support
Prioritizing work
Strong problem solver
Scheduling appointments
Valid Driver's license
Issue resolution
Payment processing
Complex Problem-solving
Proofreading
Fast learner
Timeline
Medical Receptionist Surgery Attendant
St. Marks Eye Institute
03.1999 - 02.2001Read More
Office Assistant Title Clerk
Curbside Motors & 777 Auto Sales and Service
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Detail Manager
Hwy 507 Autos
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CNA
Nisqually Care Center
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Puyallup High School
GED
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