Jill Hall
Bremerton,WA
Summary
Highly organized and perceptive decorated veteran with nine years of experience in the US Navy. Seeking a role as an Information Technology manager to utilize my skills in writing, creativity, customer service, commitment, empathy, and tactical abilities for excellence in cooperative administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technology Analyst, Contractor
Providence St. Joseph Health
01.2019 - 05.2024
- Coordinates testing of over 300 applications across seven sites to ensure a smooth transition during domain migrations between caregivers, superusers, engineers, and vendors
- Carefully mitigates risk while establishing global solutions and techniques for application migration
- Executes detailed documentation outlining essential data and project needs to support other teams and clinical staff
- Develop and implement appropriate testing strategies according to the situational requirements of applications or workflows
Military Affairs Program Manager
Microsoft
01.2019 - 12.2019
- Critical role as event liaison for 15 education sites, three core vendors, and multiple outside guest speakers in different locations across the United States
- Organizes agenda lists for meetings, tracking the outcomes, implementing decisions, and acting on items for further follow up
- Compiles statistical monthly data for 2000 participants to show program status and improvement
- Maintains cohesive documentation of program surveys satisfaction for 1422 graduates
- Researches and interprets bimonthly statistical data of job market trends to promote growth and predict future engagements through expert use of excel pivot tables and charts
- Central point of contact for four different email boxes for inquiries or issues regarding the program
- Collaborates and initializes new projects, implementing preplanning, determining project needs, driving the process, and pushing the final launch
Information Management Department
US Navy
01.2015 - 12.2019
- Critical member of the Military Health System Genesis launch team who was responsible for managing a team effort that included transferring 1800 staff, 1937 machines, 324 printers, and infrastructure to the Defense Health Agency System within a three-month time span
- Performed as liaison between Government Defense Heath Agency Staff and local information management staff concerning policy and critical troubleshooting tickets
- Issued, created, and tracked user accounts for 1,800 staff and 1,937 computers on active directory
- Scheduled, coordinated, implemented training on Olympus software for local IT support as well as for other military installations in the Pacific Northwest
- Expertly managed 9-14 employees leading them to a trouble ticket turnover between 500-1200 trouble tickets a week
- Responsible for the tracking and issuing of 140 laptops and 30 iPhones while providing detailed monthly updates to the command Chief Information Officer
Electronics Technician
United States Navy
01.2010 - 12.2015
- Highly skilled maintenance technician responsible for upkeep of four systems over 600 maintenance hours of work per quarter
- Corrected machine critical errors saving the Navy over $85,000 dollars in long term repairs while tracking and coordinating the arrival of critical repair maintenance parts
- As the Damage Control Petty Officer, scheduled and coordinated 23 personnel for divisional zone inspections for 18 spaces, 28 CO2 bottles, three long drop safety nets, 33 watertight doors
- Supplied maintenance requirement card corrections resulting in streamlining of seven Navy wide procedures commonly used with RF radio equipment as well as damage control procedures
- Supervised 15 personnel leading to successful completion of over 2000 hours of maintenance per quarter
Education
MBA - Information Technology Management Focus
American Public University System
Charles Town, WV01.2022
Certificate - Cloud Application Developer
Microsoft Software & Systems Academy
Tacoma, WA12.2019
Bachelor of Arts - Music
California State University Northridge
Northridge, CA01.2004
Skills
- Excellent Written Communication
- Client services
- Team Building and Cohesion
- Excellent Multitasker
- Microsoft Office Proficient
- High Attention to Detail
- Project Management
- Dynamic Self-starter
- Outstanding Organization and Planning skills
- Magnificent Problem Solver
- Technical reporting
- Information Security
- Network analysis
- Operations Improvement
- Data Integrity
- Troubleshooting and diagnosis
- Machine Learning
- Hardware and software installation
- Performance Tracking
- IT best practices
- IT service management
- Agile Methodology
- Data Collection
Certification
Microsoft Technology Associate 98-361: Software Development Fundamentals
Timeline
Senior Technology Analyst, Contractor
Providence St. Joseph Health
01.2019 - 05.2024
Military Affairs Program Manager
Microsoft
01.2019 - 12.2019
Information Management Department
US Navy
01.2015 - 12.2019
Electronics Technician
United States Navy
01.2010 - 12.2015
Microsoft Technology Associate 98-361: Software Development Fundamentals
MBA - Information Technology Management Focus
American Public University System
Certificate - Cloud Application Developer
Microsoft Software & Systems Academy
Bachelor of Arts - Music
California State University Northridge
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