DeVita Simmons
Plano,Tx
Summary
Enthusiastic healthcare professional seeking to enrich patient interactions through high quality and compassionate customer service.
Overview
10
10
years of professional experience
Work History
Specialty Scheduling Coordinator
Providence St. Joseph Health
07.2019 - 07.2020
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Population Health Clinical Coordinator
Providence St. Joseph Health
07.2018 - 07.2019
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Leveraged data-driven insights to inform decision-making processes and drive improvements in clinic operations.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
Certified Medical Assistant
Providence Health and Services
07.2017 - 07.2018
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
Patient Relations Representative
Providence Health and Services
07.2016 - 07.2017
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Promoted a positive hospital environment by fostering strong relationships with patients and their families.
Caregiver
Providence Health and Services
07.2015 - 07.2016
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Caregiver
Sinai Family Home Services
01.2011 - 01.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
Associate of Science -
Portland Community College
Portland, Or06.2017
Medical Assisting Diploma -
Carrington College
Portland, Or05.2011
General Education Diploma -
Lane Community College
Eugene, Or04.2002
Skills
Over 15 years healthcare office, customer service
ICD-9 and ICD-10 coding
EPIC, EMR, HIM, ROI, OnBase HIPPA compliance experience
Microsoft Office proficient
Ability to work independently and as a team player
Communicate effectively and work well with a diverse clientele
Great multi-tasking skills and attention to detail
Work efficiently in a fast-paced environment
Strong time-management, problem-solving and decision-making skills
Timeline
Specialty Scheduling Coordinator
Providence St. Joseph Health
07.2019 - 07.2020
Population Health Clinical Coordinator
Providence St. Joseph Health
07.2018 - 07.2019
Certified Medical Assistant
Providence Health and Services
07.2017 - 07.2018
Patient Relations Representative
Providence Health and Services
07.2016 - 07.2017
Caregiver
Providence Health and Services
07.2015 - 07.2016
Caregiver
Sinai Family Home Services
01.2011 - 01.2013
Associate of Science -
Portland Community College
Medical Assisting Diploma -
Carrington College
General Education Diploma -
Lane Community College
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