JILL HARDY
Sullivan,Missouri
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Latitudes Inc. DBA / Klogs Footwear
Sullivan, MO
04.2013 - Current
- Managed order entry system, ensuring accuracy and efficiency in processing customer orders.
- Provided exceptional service by addressing inquiries, resolving issues, and offering product assistance via phone and email communication channels.
- Maintained a customer centric focus through effective oral communication and listening skills, while demonstrating appropriate empathy & basic decision-making skills.
- Utilized a thorough knowledge of products, policy and services to facilitate problem solving & decision making with minimal supervision.
- Worked with logistics platforms to coordinate shipments across the U.S. and abroad.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Clerk / Clothing Inventory Manager
Orscheln's Farm And Home
Sullivan, MO
07.2009 - 03.2013
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to manage inventory levels and restock shelves effectively.
- Trained new staff on sales techniques and customer service best practices.
Education
High School Diploma -
Sullivan High School
SullivanTimeline
Customer Service Representative
Latitudes Inc. DBA / Klogs Footwear
04.2013 - Current
Sales Clerk / Clothing Inventory Manager
Orscheln's Farm And Home
07.2009 - 03.2013
High School Diploma -
Sullivan High School