Summary
Overview
Work History
Education
Skills
Timeline
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Jill Hein Hogberg

Peoria,IL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Assistant Club Manager

Key West Yacht Club
03.2009 - 03.2022
  • Assisted with daily club operations, ensuring seamless member experiences and engagement.
  • Built strong relationships with members through active listening and personalized attention.
  • Responded to member inquiries promptly, enhancing overall member satisfaction
  • Supported prospective members onboarding processes, facilitating smooth transitions for new members.
  • Supported club operations by managing schedules, staff training, and inventory control.
  • Recruited, hired, and trained to develop high-performing staff.
  • Maintained inventory for office and front of house supplies and equipment contributing to efficient resource management.
  • Assisted in the planning, organization, and execution of club events and member functions, ensuring successful outcomes and positive member feedback.

Food and Beverage Manager

Ocean Key Resort & Spa
10.2006 - 09.2008
  • Directed daily operations of food and beverage departments including both high volume casual and fine dining outlets, ensuring exceptional guest experiences.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained and mentored staff on service standards, product knowledge, and compliance procedures.
  • Organized successful special events that contributed to increased sales figures.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.

Education

Bachelor of Science - Speech Communications

Southern Illinois University, Carbondale
Carbondale, IL
08-1992

Skills

  • Effective scheduling skills
  • Effective decision-making
  • Employee training
  • Employee scheduling
  • Customer service management
  • Collaborative teamwork
  • Service excellence
  • Effective troubleshooting skills
  • Proficient in handling multiple tasks
  • Strong organizational abilities

Timeline

Assistant Club Manager

Key West Yacht Club
03.2009 - 03.2022

Food and Beverage Manager

Ocean Key Resort & Spa
10.2006 - 09.2008

Bachelor of Science - Speech Communications

Southern Illinois University, Carbondale

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Jill Hein Hogberg