Jill Heppner
Sanborn,NY
Summary
Experienced with providing comprehensive chairside assistance in orthodontic settings. Utilizes strong organizational skills to manage patient records and sterilization protocols efficiently. Track record of effective communication and teamwork in delivering quality patient care.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Orthodontic Assistant
Dr. Amy Richter
Williamsville, NY
11.2016 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Waitress
Duffs Famous Wings
Amherst, NY
09.2001 - 10.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Treatment Coordinator
Dr. Tibbets
Williamsville, NY
08.2012 - 11.2017
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Education
Liberal Arts And Sciences
Niagara County Community College
Sanborn, NYGraduated With High School Diploma -
Starpoint Central School
Lockport, NY06.2001
Skills
- Chart updating
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Oral Hygiene Instruction
- Orthodontic patient satisfaction
- Instrument Sterilization
- Orthodontic patient follow-up
- Retainer fabrication
- Orthodontic appointment confirmation
Timeline
Orthodontic Assistant
Dr. Amy Richter
11.2016 - Current
Treatment Coordinator
Dr. Tibbets
08.2012 - 11.2017
Waitress
Duffs Famous Wings
09.2001 - 10.2006
Liberal Arts And Sciences
Niagara County Community College
Graduated With High School Diploma -
Starpoint Central School