Lauren Sutton
Lincolnton,NC
Summary
Skilled Orthodontic Assistant with proven expertise at Hamilton and Whitecotton Orthodontics, enhancing patient satisfaction through effective communication and meticulous orthodontic treatment planning. Skilled in X-ray processing and infection control, I streamlined appointment scheduling, significantly reducing wait times while fostering a welcoming environment for patients. Committed to delivering exceptional care and support.
Overview
12
12
years of professional experience
Work History
Orthodontic Assistant
Hamilton and Whitecotton Orthodontics
Denver, NC
11.2012 - 10.2022
- Assisted in patient care and comfort during orthodontic procedures.
- Prepared treatment areas, ensuring cleanliness and organization of tools and equipment.
- Educated patients on proper oral hygiene techniques and post-treatment care.
- Maintained accurate patient records, updating treatment plans as necessary.
- Collaborated with orthodontists to develop customized treatment plans for patients.
- Monitored patient progress, adjusting braces or appliances under supervision.
- Streamlined appointment scheduling process to improve clinic efficiency.
- Trained new staff on office protocols and patient interaction techniques.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Set appointments and made follow-up calls.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Improved treatment outcomes with meticulous attention to detail in preparing and positioning orthodontic appliances.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
Front Desk Receptionist
Emerald Coast Dental
Destin, FL
03.2012 - 11.2012
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed appointment scheduling using dental practice management software.
- Verified patient information and updated records for accuracy.
- Coordinated communication between patients and dental staff effectively.
- Handled incoming calls, directing inquiries to appropriate personnel.
- Maintained cleanliness and organization of reception area to enhance patient experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Dental Assistant
Dentistry For Kids, Sharon L. Holley Dmd
Huntersville, NC
09.2010 - 03.2012
- Assisted in patient preparation and management for dental procedures.
- Maintained sterilization protocols and safety standards for dental instruments.
- Supported dentists during examinations, ensuring efficient workflow.
- Educated patients on oral hygiene practices and post-treatment care.
- Collaborated with dental team to enhance patient comfort and satisfaction.
- Implemented office procedures to improve operational efficiency and reduce wait times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Education
No Degree - Interior Design
Appalachian State University
Boone, NCHigh School Diploma -
North Lincoln High School
Denver, NC05.2007
Skills
- Chart updating
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Oral hygiene instruction
- Bracket removal
- Orthodontic patient satisfaction
- Orthodontic debonding
- Orthodontic emergencies
- Orthodontic bracket placement
- X-ray processing
- Instrument sterilization
- Wire bending
- Orthodontic clinical efficiency
- Sterilization techniques
- Orthodontic patient follow-up
- Retainer fabrication
- Orthodontic appointment confirmation
- Oral impressions
- Orthodontic team collaboration
- Orthodontic appliance adjustment
- Orthodontic supply inventory
- Orthodontic records management
- Patient education
- Impression pouring
- Infection control
- Record preparation
- Orthodontic treatment planning
- Tray organization
- Orthodontic software proficiency
- Orthodontic office organization
- Orthodontic patient scheduling
- Dental impressions
- Emergency treatment
- Headgear fitting
- Data entry
- Space maintainer placement
Timeline
Orthodontic Assistant
Hamilton and Whitecotton Orthodontics
11.2012 - 10.2022
Front Desk Receptionist
Emerald Coast Dental
03.2012 - 11.2012
Dental Assistant
Dentistry For Kids, Sharon L. Holley Dmd
09.2010 - 03.2012
No Degree - Interior Design
Appalachian State University
High School Diploma -
North Lincoln High School