Jill Hilliker
Multnomah County Department Of Community Justice
Lake Oswego,OR
1
Certification
2026
Years of experience
Accomplished professional with over 25 years in community justice and staff management. Known for strong communication skills and a commitment to staff development, resulting in reduced turnover and improved team morale. Ready to leverage expertise to enhance organizational performance.
Work History
Department of Community Justice Manager
3 Years 2 Months- Managed 11-12 staff daily.
- Oversaw daily operations ensuring compliance with community justice standards.
- Managed team performance, providing mentorship and guidance to staff members.
- Analyzed program data to identify trends and inform decision-making processes.
- Collaborated with community partners to improve service delivery and resource allocation.
- Facilitated training sessions to enhance team skills and operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led cross-functional teams to achieve project goals, fostering
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Probation Parole Officer
- Carried a caseload of 50-60 high risk offenders, ensured that they were in compliance and followed their conditions of release.
- Developed individualized case plans to support rehabilitation and successful reintegration.
- Collaborated with community resources to facilitate access to treatment programs and support services.
- Documented case notes and maintained accurate records in compliance with departmental standards.
- Implemented interventions to address non-compliance, enhancing accountability among clients.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
- Mentored new probation officers by sharing expertise in caseload management, risk assessment tools, and supervision techniques.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Monitored adherence to court-ordered requirements through scheduled check-ins and evaluations.
Education
Bachelor of Science - Criminal Justice
Skills
Customer service
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Documentation and reporting
Staff development
Performance evaluations
Clear communication
Teamwork and collaboration
Multitasking Abilities
Certification
Certified Parole and Probation Officer through the Department of Public Safety Standards and Training.
Certified Leadership and Management academy through the Department of Public Safety Standards and Training.
Interests
I enjoy traveling with my family. Baking and gardening
Timeline
Department of Community Justice Manager
Multnomah County Department Of Community Justice
12.2022 - 02.2026Read More
Western Oregon University
Bachelor of Science from Criminal Justice
Read More
Probation Parole Officer
Multnomah County Department Of Community Justice
1997 - 12.2022Read More