Jill Jacobson
Rochester,MN
Summary
Compassionate and detail‑oriented banking professional with extensive experience supporting customers through complex financial processes, sensitive situations, and regulated procedures. Recognized for building trust and credibility, maintaining confidentiality, and delivering warm, people‑centered service. Skilled in accurate data management, cross‑team collaboration, and high‑volume administrative work. Seeking to bring strong organizational skills, relationship‑building strengths, and a fun, supportive presence to the Employee Services Generalist role.
Overview
7
7
years of professional experience
Work History
Consumer Banker
Think Bank
Rochester, MN
11.2021 - Current
- Assist customers with auto loans, home equities, IRAs, personal loans, and complex account changes while ensuring accuracy and compliance.
- Handle sensitive matters such as death claims and escalated concerns with empathy, professionalism, and discretion.
- Maintain precise documentation and data integrity across multiple systems, consistently meeting internal standards.
- Collaborate with colleagues to resolve issues, streamline processes, and support a positive customer experience.
- Build trusted relationships through active listening, clear communication, and reliable follow‑through.
Lead Banker
Think Bank
Rochester, MN
10.2020 - 11.2021
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals.
- Established open and professional relationships with team members aiding in my development and care passed onto customers.
- Navigated difficult or sensitive conversations with professionalism, empathy, and clarity, contributing to a respectful and supportive workplace culture.
- Conducted interviews for both internal candidates and external applicants, offering thoughtful feedback to hiring managers and supporting fair, informed hiring decisions.
Universal Banker
Think Bank
Rochester, MN
02.2020 - 10.2020
- Assisted customers with setting up or closing accounts, completing credit card applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Shadowed senior team members to learn all related jobs.
Teller
Think Bank
Rochester, MN
07.2019 - 03.2020
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Learned about customer's financial needs, established trust and optimized opportunities resulting in quality customer service.
Education
Graphic Design
Maranatha University
Watertown, WisconsinGraphic Design
Pensacola Christian College
Pensacola, FLTimeline
Consumer Banker
Think Bank
11.2021 - Current
Lead Banker
Think Bank
10.2020 - 11.2021
Universal Banker
Think Bank
02.2020 - 10.2020
Teller
Think Bank
07.2019 - 03.2020
Graphic Design
Maranatha University
Graphic Design
Pensacola Christian College