Devon Kadra
Northbridge,MA
Summary
Driven professional with a proven track record at Papa Gino's/D'Angelos Corp, enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Skilled in customer service and time management, adept at fostering teamwork and collaboration. Achieved significant improvements in service quality and operational efficiency, demonstrating a goal-oriented approach and flexibility.
Overview
5
5
years of professional experience
Work History
Sales Associate/Budtender
Kosa Weed Dispensery
04.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Manager in Training
Papa Gino's/D'Angelos Corp
01.2021 - 01.2022
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Enhanced supervisory and leadership abilities by working closely with mentoring [Job Title].
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
Delivery Driver
Papa Gino's/D'angelos Corp
01.2019 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Education
No Degree -
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Blackstone High School
Blackstone, MA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
Timeline
Sales Associate/Budtender
Kosa Weed Dispensery
04.2023 - 03.2024
Manager in Training
Papa Gino's/D'Angelos Corp
01.2021 - 01.2022
Delivery Driver
Papa Gino's/D'angelos Corp
01.2019 - 02.2020
No Degree -
Quinsigamond Community College
High School Diploma -
Blackstone High School
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