Summary
Overview
Work History
Skills
References
Timeline
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Jill Kaufman

Fort Lauderdale,FL

Summary

Hardworking professional offers excellent hospitality experience, enthusiasm for helping others, and a distinct commitment to first-rate customer service. Successful at answering phones, greeting people in person and consistently upholding professional standards. Positive and upbeat professional knowledgeable about greeting, seating, and guiding guests to tables at a busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

7
7
years of professional experience

Work History

Sales Associate

Oh My Gauze
Naples, FL
04.2025 - 08.2025
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Built and maintained collaborations with peers and upper management to enhance team success.

Restaurant Hostess

Atlantic Hotel and Spa
Fort Lauderdale, FL
09.2018 - 02.2022
  • Monitored dining room activity to guarantee optimal service for all guests.
  • Resolved customer complaints professionally while maintaining a positive atmosphere.
  • Managed reservations, waitlists, and special requests for large parties efficiently.
  • Provided detailed information about menu items and specials, enhancing guest experience.
  • Engaged customers using effective interpersonal skills to build rapport.
  • Assisted servers by refilling beverages and clearing tables promptly.
  • Completed day-to-day duties with accuracy and efficiency.
  • Maintained a clean and organized hostess stand to support operations.

Skills

  • Customer service excellence
  • Product knowledge
  • Organizational skills
  • Interpersonal communication
  • Team collaboration
  • Conflict resolution
  • Time management
  • Relationship building

References

References available upon request.

Timeline

Sales Associate

Oh My Gauze
04.2025 - 08.2025

Restaurant Hostess

Atlantic Hotel and Spa
09.2018 - 02.2022
Jill Kaufman