Microsoft 365
Jill Kosow
New York,New York
Summary
Dedicated, highly organized, experienced hospitality professional and personal assistant with a proven track record of delivering top-notch service to clients. Skilled in managing schedules, planning curated events, and providing personalized support to executives and individuals. Strong communication and problem-solving skills with a focus on exceeding expectations. Seeking to leverage my expertise to enhance the experience of clients and contribute to the success of a dynamic organization.
Overview
22
22
years of professional experience
Work History
Manager of Lifestyle & Resident Experience
AKAM
New York, NY
12.2022 - 11.2023
- Oversaw building management for 400+ apartment condominium
- Prepared board packages and took minutes for monthly and annual board meetings
- Collected alteration packages, agreements, and fees associated with gym memberships, parking lot and storage facilities
- Reserved amenity spaces and collected fees for residents for various events
- Managed move-in and move-out schedule in BuildingLink
- Sent out arrears letters and followed up with residents on payments
- Worked with accounts receivable on all billing and transactions
- Daily interaction and follow up with all residents in timely manner
- Communicated and sent out notices through BuildingLink for any building announcements
- Conducted entire audit of parking lot, bicycle storage and storage bins
- Worked alongside and collaborated with resident manager and building staff
- Reviewed and approved full-scale alterations and decorative alterations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Lifestyle Manager, On-site at The Plaza Residences
LIVunLtd
New York, NY
04.2020 - 05.2022
- Ensured superior, high-touch, white glove level of customer service was being provided to clients
- Managed daily lifestyle requirements of high achieving residents of The Plaza Residences
- Acted as an extension and support to executive assistants and chief of staffs
- Greeted all clients in person and answered phones in a warm and professional manner
- Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including restaurant reservations and recommendations, car and limousine bookings, travel recommendations and coordination, theater and experience ticket purchase, personal shopping, vendor recommendation and facilitation, budgeting, negotiations, gifting, and more
- Exercised judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently
- Tracked resident usage, communication, and feedback completely and accurately in company's database
- Worked with off-site creative team to coordinate programs, activities, classes, and events on property
- Planned, attended, and coordinated all on-site events and functions
- Reconciled and submitted invoices for all purchases and expenses
- Developed and maintained strong relationships with local businesses, restaurants, and preferred vendors
- Worked closely with building staff and property management.
- Liaised with key accounts to deliver targeted administrative household support
- Conducted extensive research to stay informed on industry trends, enabling the provision of cutting-edge solutions for clients
- Delivered exceptional customer service by responding promptly to inquiries and resolving issues proactively.
Director of Business Development
Conway+Partners
New York, NY
03.2019 - 02.2020
- Managed pitches, generated new business and formulated marketing strategies
- Helped clients navigate and grow their brand and handled multiple projects for them efficiently
- Increased sales within existing accounts and upsold within new business accounts
- Attended new business meetings and lead presentations
- Prepared new business contracts and negotiated terms
- Prepared relevant case studies and comprehensive decks for client pitches
- Negotiated contracts
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Communicated directly with customers and partners to build strong business networks and relationships
Vice President of Operations, New Development
Douglas Elliman
New York, NY
09.2008 - 05.2017
- Oversaw design and development of new reporting systems for all prospective purchaser and broker information used to create traffic and transaction reports for internal teams and clients
- Managed 50 full-time and part-time employees, including on-site administrators, contract administrators, senior operation associates and assistants
- Trained full-time corporate employees, sales agents and teams as well as summer interns on all internal reporting, databases, listing systems, contract procedures and company policies
- Collaborated with operations team to manage over 100 exclusive developments on Elliman.com
- Conducted quality control on all fair housing and legal disclosures
- Sourced, interviewed and recruited full and part-time employees for various on-site positions
- Collaborated with corporate compliance to ensure access levels for internal databases were streamlined and in accordance with company policies and legal requirements
- Managed all facets for sales gallery openings and sales launch, including budget preparation, office operation and coordination of equipment and workstations
Project Manager/On-Site Coordinator & Account Representative
Citi Habitats Marketing Group
New York, NY
04.2005 - 09.2008
- Collaborated with development and design teams
- Successfully launched over 40 residential rental and sales developments
- Full-cycle coordination and management of new developments: project scheduling, pre-marketing campaign, leasing/sales and landlord-tenant relations
- Worked with architectural firms to determine unit mix, apartment layouts and selection of finishes and fixtures
- Supported team in design of common spaces, amenity packages, leasing and sales programs
- Interviewed, hired and managed all on-site staff employees.
On-Site Administrator & Corporate Events Planner
Citi Habitats
New York, NY
04.2002 - 04.2005
- Supervised on-site agents and on-site accounts for more than 25 exclusive properties
- Controlled and managed on-site schedules, assisted in selection of on-site candidates for numerous properties and arranged substitution for personnel and back-up programs
- Prepared and managed several comprehensive reports, including closed deal information for accounting and marketing, monthly comp sets and quality control / reviewed all weekly traffic reports prior to distribution for accuracy and market trends
- Planned and coordinated exclusive on-site broker parties and corporate events, including office parties, producer dinners and charity events
- Collaborated with Accounting in development of billing policies and procedures
- Oversaw completed commission check requests and provided information for payment process to Human Resources and Accounting
- Developed and communicated on-site agent bonus programs and ensured timely payment.
Education
Bachelor of Science -
Syracuse University
Syracuse, NYSkills
- Customer Service
- Dependable and Responsible
- Interpersonal Relations
- Administration and Reporting
- Professional and Courteous
- Scheduling and Coordinating
Software
Google Workplace
Salesforce
Timeline
Manager of Lifestyle & Resident Experience
AKAM
12.2022 - 11.2023
Lifestyle Manager, On-site at The Plaza Residences
LIVunLtd
04.2020 - 05.2022
Director of Business Development
Conway+Partners
03.2019 - 02.2020
Vice President of Operations, New Development
Douglas Elliman
09.2008 - 05.2017
Project Manager/On-Site Coordinator & Account Representative
Citi Habitats Marketing Group
04.2005 - 09.2008
On-Site Administrator & Corporate Events Planner
Citi Habitats
04.2002 - 04.2005
Bachelor of Science -
Syracuse University
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