Jill Magiera
Algonquin,IL
Summary
Comprehensive skills and success in business administration, office management and personal customer service, with a proven track record of client satisfaction. Trained in medical terminologies, claims processing, pathology and the management of patient records. Skilled in written and oral communications with technical staff, managers and clients, with great attention to detail. Work well in strenuous and fast-paced environments, while maintaining flexibility and accuracy. Understand the value of being a team-player and can easily relate to employees of all levels.
Overview
2012
2012
years of professional experience
Work History
Call Center Associate
Northern Illinois Foot & Ankle Specalists
Crystal Lake, IL
2020 - 2026
- Responded to a high volume of inbound calls, ensuring prompt and effective customer support.
- Directed efforts to address patient inquiries, ensuring smooth appointment scheduling.
- Documented patient interactions in electronic health record systems to ensure accuracy and compliance.
- Trained new staff on call handling procedures and customer service protocols to enhance team performance.
Customer Service Representative
Weber-Stephen Products
Schaumburg, IL
2013 - 2020
- Provide technical customer support and troubleshoot customer’s concerns over the phone and email. Process billing and address any billing issues while displaying a professional and courteous manner.
- Respond to customer inquiry calls, quickly assessing the customers’ needs and problems to deliver an ideal solution.
- Accurately prepare and process part orders for new and existing customers.
- Listen attentively to the customer to ensure a positive customer service experience.
- Handle escalations of distressed customers while remaining calm.
- Coach new employees on proper call handling and etiquette.
Cash Processor II
Dovenmuehle Mortgage
Lake Zurich, IL
01.2007 - 01.2012
- Provided excellent customer service to internal and external customers while processing financial transactions and perform administrative duties efficiently.
- Applied payments to homeowner loans in a timely and accurate manner.
- Monitored exception reports ensuring the timely processing of irregular payments and maintained package tracking logs on Excel spreadsheets.
- Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed.
- Acquired excellent data entry and organizational skills while working in a fast-paced environment.
Operations Processor
Corporate America Family Credit Union
Elgin, IL
01.2004 - 01.2007
- Serviced members professionally while handling loan and credit card transactions efficiently. Worked and communicated with diverse team members of different levels to successfully achieve the department’s goals.
- Set up member’s accounts for Automatic Clearing House loan payments.
- Worked with members, management, and other departments to resolve problems and provide solutions.
- Ordered, blocked and replaced debit and credit cards.
- Prepared and applied loan payments.
- Sorted and distributed mail; gathered and prepared documents for subpoenas.
- Relieved switchboard personnel as needed.
Chargebacks Advisor
JP Morgan Chase
Elgin, IL
01.2002 - 01.2004
- Delivered excellent customer service and was a guide source for troubleshooting and resolve customers’ disputes. Created and maintained meaningful relationships with other team members by being a self-starter and communicating effectively.
- Resolved and opened disputes via telephone and correspondence.
- Trained in and maintained excellent interpersonal and communication skills that complement.
- Displayed creative problem-solving capabilities by being resourceful and providing out of the box solutions.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Nominated twice for Employee of the Month award.
Education
A.A. Degree - Healthcare Administration
University of Phoenix
Schaumburg, IL06-2011
Skills
- De-escalation & Conflict Resolution
- Time Management & Organizational Skills
- Appointment Setting & Multi-Line Phone Systems
- Computer Skills: MS Excel, MS PowerPoint, MS Word
- Coordinated appointments using ModMed
- Handled incoming calls using RingCentral
- Active listening
- Data entry
Timeline
Cash Processor II
Dovenmuehle Mortgage
01.2007 - 01.2012
Operations Processor
Corporate America Family Credit Union
01.2004 - 01.2007
Chargebacks Advisor
JP Morgan Chase
01.2002 - 01.2004
Call Center Associate
Northern Illinois Foot & Ankle Specalists
2020 - 2026
Customer Service Representative
Weber-Stephen Products
2013 - 2020
A.A. Degree - Healthcare Administration
University of Phoenix