Results Oriented individual seeking a position to promote, support and provide innovative solutions. Ambitious, strongly motivated to acquire new skills and knowledge.
Overview
20
20
years of professional experience
Work History
Inside Sales Manager, Healthcare
Inmar
Winston-Salem, NC
02.2022 - Current
Monitored sales pipeline to maintain flow of potential leads and prospects.
Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Secured new accounts by strategically pursuing leads, generating revenue monthly.
Senior Representative
Inmar
10.2011 - 02.2022
Serving as primary point of contact for Client, Client Services Manager, Account Manager and Leadership team
Identifying needs for system enhancements or process. changes in response to workflow, data, or processing issues.
Providing training on Inmar systems, tools, & reports.
Keeping client updated on projects and issue resolutions.
Oversee SOC audit within PFM network.
Lending Officer
BB&T/Sheffield Financial
09.2010 - 09.2011
Process and review credit applications and assess risk of applicants.
Follow underwriting and scorecard processes to include properly documenting accounts using the mitigating factors.
Maintain working knowledge of the products and knowledge of manufacturer's suggested retail prices.
Assist in managing fraud and mitigating Bank Secrecy Act / Anti-Money Laundering risk.
Senior Claims Adjuster
NGIC Insurance
05.2004 - 06.2010
Handled all assigned claims promptly and effectively, with little direction and oversight, which may include complicated and catastrophic losses.
Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures.
Accurately pays claims based on policy provisions, state mandates and/or fee schedules.
Able to act for Claims Manager.
Mentors and provides leadership to less experienced claims associates.
Provides one-on-one training and assists with training/presentations as assigned by claims management.
Education
Bachelor of Arts - Communications with a concentration in Marketing/Advertising
Salem College
01.2004
Skills
Customer Relationship Building
Customer Service
Sales processes
Timeline
Inside Sales Manager, Healthcare
Inmar
02.2022 - Current
Senior Representative
Inmar
10.2011 - 02.2022
Lending Officer
BB&T/Sheffield Financial
09.2010 - 09.2011
Senior Claims Adjuster
NGIC Insurance
05.2004 - 06.2010
Bachelor of Arts - Communications with a concentration in Marketing/Advertising