Jill McCann
Client Relations And Fan Services Coordinator
Huntsville,AL
Summary
Dynamic professional with a proven track record in relationship-building and public relations strategies, honed at Rocket City Trash Pandas and other notable organizations. Excelled in enhancing partner relations and driving sales growth through innovative client services and effective communication. Licensed in Alabama for Health and Life Insurance, showcasing a blend of hard and soft skills critical for business development and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Client Relations and Fan Services Coordinator
Rocket City Trash Pandas
Huntsville , AL
04.2024 - Current
- Collaborated with other departments within the company to identify areas where additional resources could be utilized in order to enhance partner relationships.
- Cultivated strong professional relationships with partners and key clients to drive long-term business development and sales.
- Provided guidance and support to sales team members working on individual projects related to partner relations and corporate and group sales.
- Activated partnership entitlements by coordinating with each department to ensure that all elements were executed according to contract specifications.
- Managed client relationships through proactive communication via email, phone calls or in person meetings.
- Organized and hosted fan and partner appreciation events to strengthen relationships.
- Assisted in the preparation of proposals, presentations, contracts and Proof of Performance materials as required by customers.
- Provided high quality customer service to fans by overseeing the Guest Services office during games.
- Assisted with in-game fan engagement actions to promote partners and provide fans with unforgettable and exciting experiences
Sports Administration/ Ticket Sales Intern
Huntsville Havoc
Huntsville, AL
10.2023 - 04.2024
- Managed incoming calls from customers inquiring about tickets for upcoming events
- Provided helpful information about event details and seating arrangements to customers
- Demonstrated the ability to assist the Marketing and Sales team with customer outreach efforts
- Data entry and maintained spreadsheets
- Attended philanthropic events
- Developed strong customer service skills by interacting with customers to sell tickets for events
- Processed payments using point-of-sale systems while following all company policies and procedures
- Collaborated with team members on marketing initiatives aimed at increasing attendance rates for events
- Built relationships with clients through courteous and friendly interactions over the phone or in person
- Resolved customer complaints quickly and efficiently in order to maintain positive customer relations
Educator
Lululemon
Huntsville, Alabama
10.2023 - 03.2024
- Provided exceptional customer service, created a positive and inspired shopping experience for all guests
- Educated guests on Lululemon's products, services, and brand values
- Assisted in the maintenance of store standards, including visual merchandising, stock replenishment, and housekeeping
- Utilized product knowledge to make recommendations that meet guest needs
- Supported the management team in achieving sales goals by driving sales through education and engagement
- Monitored inventory levels and communicated any discrepancies to the appropriate personnel
- Ensured compliance with company policies and procedures
- Provided feedback to the management team regarding potential areas of improvement
Licensed Supervising Benefits Consultant
Globe Life Liberty National
Huntsville
02.2023 - 08.2023
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention
- Designed benefits packages for large groups of client employees by establishing organization's needs, identifying budgetary limitations and proposing innovative methods to cut costs
- Facilitated increased revenue by educating existing clients on additional services and products such as Life Insurance and Cancer and Critical Illness coverage
- Grew business through establishing and maintaining positive client relationships
- Supervised and trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Developed annual account objectives and formalized client communications for communication of goals and plans
- Joined business development meetings and supported market outreach plans to improve business development
- Built relationships with customers and community to establish long-term business growth
- Managed accounts to retain existing relationships and grow share of business
Sales Lead Keyholder
Loft
Huntsville
08.2022 - 01.2023
- Tracked and prioritized work orders to meet daily production requirements
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces
- Processed cash, credit, debit and check payments
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Improved customer service by projecting friendly and knowledgeable attitude
After-School Teacher
First Presbyterian Day School
Macon
08.2021 - 12.2021
- Coordinated learning-focused program to help children build foundational knowledge
- Organized classroom resources and lesson supplies for teachers
- Verified proper sign-in and sign-out procedures according to optimal security protections for children
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
Mississippi State Baseball Diamond Girl
Mississippi State University
Starkville
08.2017 - 06.2021
- Gave presentations to potential and current individuals and businesses regarding program features, successes and needs in order to gain sponsorships and support
- Supported and worked on and off the field for the baseball team, including getting bats, balls and equipment and traveling with the team
- Worked with the marketing team in order to maximize fan engagement and promote Mississippi State Baseball and its facilities
- Participated in fundraising events, helping Diamond Girls bring in funds to pay for travel, uniforms, and other expenses
- Planned and executed events to interact with and support new recruits and current players for the baseball team
- Planned and executed events for current sponsors and baseball personnel in order to maintain relationships and gain additional sponsors
- Cultivated community and media relations through social media and other communication channels to support program
- Developed relationships with fans and corporate partners to provide ongoing support and encouragement for the team
- Coordinated special events such as pre-season tryouts, meetings, group activities, team scheduling and travel plans for the Diamond Girls that interacted with the baseball team's schedule
Public Relations Coordinator for Special Projects
Geosystems Research Institute, Mississippi State University
Starkville
08.2020 - 05.2021
- Wrote and edited high-quality content under deadline pressure for the program research analysts
- Completed thorough research into assigned topics
- Consolidated information from multiple sources and presents the analyzed results
- Collaborated with media to encourage company and product coverage and promote brand mission and values
- Photographed and created content for special project presentations and for the website
Library Student Worker
MSU Library, Mississippi State University
Starkville
01.2015 - 05.2019
- Digital Media Center, Assisted patrons with library equipment operation or rentals, including photocopiers, photography and audio/visual equipment
- Monitored patrons to enforce adherence to library policies for material management and quality control
Student Worker
Office Of Public Affairs, MS State University
Starkville
08.2017 - 05.2018
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Assisted with student and faculty events on campus, working with media and organizing effective execution of events
- Assisted in taking care of special guests and providing hospitality to university sponsors, executives, and visiting sports teams
- Assisted Office of Public Affairs and the Office of the President with organizing and executing events
Education
Bachelor of Science - Communications, Minor in Spanish
Mississippi State University
Starkville, MS04.2021
High School Diploma -
Starkville High School
Starkville, MS, USSkills
- Public Relations Strategies
- Time Management
- Relationship-building
- Compassionate and dedicated
- Multi-tasking and goal oriented
- Organized and efficient
- Verbal and written communication
- Reliable, punctual, and adaptable
- Logistics and events coordination
- Network development
- Client services
- Sales generation
- Licensed in Alabama for Health and Life Insurance
Timeline
Client Relations and Fan Services Coordinator
Rocket City Trash Pandas
04.2024 - Current
Sports Administration/ Ticket Sales Intern
Huntsville Havoc
10.2023 - 04.2024
Educator
Lululemon
10.2023 - 03.2024
Licensed Supervising Benefits Consultant
Globe Life Liberty National
02.2023 - 08.2023
Sales Lead Keyholder
Loft
08.2022 - 01.2023
After-School Teacher
First Presbyterian Day School
08.2021 - 12.2021
Public Relations Coordinator for Special Projects
Geosystems Research Institute, Mississippi State University
08.2020 - 05.2021
Mississippi State Baseball Diamond Girl
Mississippi State University
08.2017 - 06.2021
Student Worker
Office Of Public Affairs, MS State University
08.2017 - 05.2018
Library Student Worker
MSU Library, Mississippi State University
01.2015 - 05.2019
Bachelor of Science - Communications, Minor in Spanish
Mississippi State University
High School Diploma -
Starkville High School
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