Jill Mercer
Bend,OR
Summary
Experienced Escrow Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of residential real estate transactions and accompanying title insurance policies and endorsements required to support high producing team. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
29
29
years of professional experience
Work History
Senior Escrow Officer/Branch Manager
Amerititle LLC
Bend, Oregon
09.2020 - Current
- Responsible for building a profitable escrow office bringing in new escrow accounts including residential, commercial and business opportunities.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Explained very technical financial information to applicants in easy to understand language.
Senior Escrow Officer
First American Title Company
Bend, Oregon
07.2017 - 09.2020
- Responsible for building profitable escrow unit.
- Handled 30 to 40 escrow transactions at any given time.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Communicated requirements and title exception information to clients.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Escrow Officer
Western Title & Escrow Company
Bend, Oregon
02.2001 - 07.2017
- Responsible for building profitable escrow unit.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
Escrow Officer
First American Title Company Of Oregon
Portland, Oregon
10.1992 - 02.2001
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
Education
Bachelor of Science - Recreation Management
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA10.1992
Skills
- Master of multi-tasking effectively, particularly in fast-paced and high volume situations
- Ability to influence outcomes through effective written and oral communication skills
- Commitment and effectiveness in delivery of and focus on customer service
- Other skills: problem solving, attention to detail, verbal and written communication, multitasking and prioritization, sound judgment
Timeline
Senior Escrow Officer/Branch Manager
Amerititle LLC
09.2020 - Current
Senior Escrow Officer
First American Title Company
07.2017 - 09.2020
Escrow Officer
Western Title & Escrow Company
02.2001 - 07.2017
Escrow Officer
First American Title Company Of Oregon
10.1992 - 02.2001
Bachelor of Science - Recreation Management
California Polytechnic State University-San Luis Obispo