Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Miller

West Fargo,ND

Summary

Dynamic Quality Support Specialist with extensive experience at Precision Dental Laboratories, adept at resolving customer issues and enhancing satisfaction. Skilled in HIPAA compliance and financial payment resolution, I excel at building trust and effectively communicating with diverse stakeholders to ensure optimal patient care and seamless service delivery.

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 17 years of experience in healthcare with extensive clerical skills.

Overview

30
30
years of professional experience

Work History

Quality Support Specialist

Self Employed
01.2008 - 04.2025
  • Responded to customer issues and resolved complaints to establish trust and increase satisfaction.
  • Utilized years of health experience to ensure customer satisfaction and prioritize urgent needs.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Diagnosed and troubleshoot customer issues, escalating and prioritizing as needed.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Patient Care Coordinator

Precision Dental Laboratories
08.2023 - 04.2024
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.

Postal Carrier

United States Post Office
11.1994 - 05.2008
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Education

Associate of Science - General Studies

North Dakota State University
Fargo, ND

Skills

  • Trained in HIPAA Regulations
  • Patient Advocacy Coordination
  • Financial Transaction Management
  • Effective Communication
  • Administrative Coordination
  • Patient Record Management
  • Office Administration
  • Front Desk Supervision
  • Various Software and Accounts Payable/Receivable Software

Timeline

Patient Care Coordinator

Precision Dental Laboratories
08.2023 - 04.2024

Quality Support Specialist

Self Employed
01.2008 - 04.2025

Postal Carrier

United States Post Office
11.1994 - 05.2008

Associate of Science - General Studies

North Dakota State University

Similar Profiles

CREATE PROFILE