Jill Miller
Olcott,New York
Summary
Compassionate and dedicated CNA with experience at Absolute Care, skilled in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic communication and effective teamwork. Committed to maintaining high hygiene standards and implementing individualized care plans, ensuring optimal patient outcomes in diverse healthcare settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Absolute Care
Gasport, NY
10.2025 - Current
- Assisted patients with daily living activities, promoting comfort and independence.
- Monitored vital signs, ensuring accurate documentation and reporting to nursing staff.
- Collaborated with healthcare team to implement patient care plans effectively.
- Maintained cleanliness and safety standards in patient environments, contributing to overall hygiene.
- Supported emotional well-being of patients through compassionate communication and listening skills.
- Participated in training new staff on care procedures and operational protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
CNA Student
Newfane Rehab
Newfane, NY
05.2025 - 09.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported rehabilitation exercises under supervision, enhancing patient mobility.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented patient progress accurately in electronic health records.
- Communicated effectively with patients and families to provide emotional support.
- Collaborated with healthcare team to develop individualized care plans.
- Participated in training sessions to expand knowledge of patient care techniques.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
- Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
- Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
- Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
- Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
- Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
- Provided accurate documentation of patient information, contributing to efficient care coordination.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
Head of Housekeeping Services
Lighthouse Christian Camp
Barker, NY
04.2022 - 05.2025
- Oversaw daily operations of housekeeping services, ensuring cleanliness standards met across facilities.
- Developed and implemented training programs for new housekeeping staff, enhancing team efficiency and service quality.
- Streamlined inventory management processes, optimizing supply usage and reducing waste in cleaning materials.
- Coordinated schedules for housekeeping staff, ensuring adequate coverage during peak camp sessions and events.
- Conducted regular inspections of facilities to maintain high hygiene standards and compliance with safety regulations.
- Fostered a culture of teamwork among staff through effective communication and leadership initiatives.
- Evaluated feedback from guests to identify areas for improvement in housekeeping services, driving customer satisfaction.
- Collaborated with management to establish operational goals and strategies that align with camp mission and values.
- Promoted a culture of excellence within the housekeeping department by setting clear expectations, providing ongoing support, and celebrating team successes.
- Coordinated special projects such as deep cleanings or renovations to minimize disruption to guests and maximize available resources.
- Reduced costs with careful inventory management, monitoring supply levels, and negotiating favorable pricing with vendors.
- Fostered a positive work environment through open communication channels, regular performance feedback, and team-building activities.
- Assessed staff performance regularly through evaluations and one-on-one meetings to provide constructive feedback on strengths and areas needing improvement.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
- Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
- Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
- Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
- Managed annual budget planning for housekeeping department by reviewing expenses, forecasting future needs, and identifying areas for cost reduction.
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Boosted employee morale and retention rates by recognizing outstanding performance and providing opportunities for growth within the organization.
- Implemented quality control measures to consistently meet or exceed established cleanliness benchmarks.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Education
High School Diploma - Business Administration
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
Attention to detail
HIPAA compliance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
End-of-life care
Compassionate communication
Emotional support
Patient transfers
Complex Problem-solving
Emergency response
Clinical documentation
Medication administration
Wound care
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Flexibility and adaptability
Conflict resolution
Patient advocacy
Health monitoring
Cultural sensitivity
Infection control practices
Medication assistance
Lifting and transferring
Patient hygiene assistance
Toileting assistance
Reliable team player
Safety precautions
Bedside manner
Compassionate
Patient-focused care
Electronic charting
Compassionate caregiver
Geriatric care
Direct patient care
Supporting personal needs
Mobility assistance
Ambulation assistance
Companionship and emotional support
Documenting behaviors
Responding to emergencies
Patient relationship building
Medical terminology
Light housekeeping
Inpatient care
Maintaining privacy
Adaptable
Patient assessments
Healthcare ethics
Specimen collection
Transporting patients
Trustworthy companion
Patient management
Valid state driver's license
Patient relations
Activity planning
Care plan implementation
Observing responses
Condition monitoring
Preparing meals
Indirect patient care
Reliable transportation
Feeding assistance expert
Meal planning
Quality assurance controls
Chronic disease management
General housekeeping
Oxygen therapy
Helping with medication
Infection control procedures
Certification
Certified Nursing Assistant certification.
Timeline
CNA - Absolute Care
10.2025 - Current
CNA Student - Newfane Rehab
05.2025 - 09.2025
Head of Housekeeping Services - Lighthouse Christian Camp
04.2022 - 05.2025
Niagara Catholic - High School Diploma, Business Administration