Summary
Overview
Work History
Education
Skills
Notablepreviousexperience
Activities
Timeline
Generic

JILL MIMS

JAX,FL

Summary

Highly knowledgeable Cruise and Travel Specialist with proven background in travel industry. Possess strong understanding of cruise line operations, itinerary planning, and customer service delivery. Demonstrated ability to carefully ensure all client documents are perfect and precision notes are taken to ensure loyalty to brand. Committed to enhancing passenger experiences by providing personalized services and resolving issues promptly. Great Communicator and Team Player.

Overview

25
25
years of professional experience

Work History

Cruise Specialist

Avondale Travel
Jacksonville, FL
01.2022 - Current
  • Provided customer service to clients regarding cruise packages, itineraries, and travel information.
  • Assisted customers in selecting the best package for their budget and preferences.
  • Researched availability of cruises, flights, hotels, car rentals, and other vacation components.
  • Established firm and repeat clientele by listening to clients' needs, recapping, and sharing experiences.

Wells Fargo
04.2022 - 11.2022
  • Employed -2022 to 11 2022 as Bank Teller, part time.
  • Was forced to resign due to overstaffing at branch.

Executive Cruise and Tour Consultant

American Express Platinum Travel
06.2004 - 04.2022
  • Assisted clients in understanding their available options and making the best vacation selections.
  • Utilized preferred suppliers to ensure client commitment and show value to card members.
  • Planned and coordinated all domestic and international travel, including air, hotel, car/limo for pre- and post-cruise and vacation packages, and FIT travel.
  • Successful in selling many high-end cruises, including River Cruises.
  • Awarded Star Performer

Sales Executive

California Accessories
10.2003 - 11.2005
  • Company Overview: Largest Optical Accessories Company in US
  • Sales representative for the largest Optical Accessories Company in US calling on Optical Accounts
  • Top U.S
  • Sales performer by increasing revenues over 200 percent in 2004/2005
  • Largest Optical Accessories Company in US

Sales Executive / Territory Manager

Aspex Eyewear
12.2001 - 10.2003
  • Opened over 200 new accounts and increased sales 220 percent of my goal
  • Outside Sales representative calling on North Florida and South Georgia optical accounts

Supervisor for Leisure Travel Department

World Travel BTI3
07.2000 - 11.2001
  • Supervised counselors throughout the implementation of a 300 million account
  • Initiated procedures, invoicing, training and counseling in call center environment
  • Handled all marketing and administrative tasks

Travel Counselor

All Seasons Travel
Jax, USA
  • Leisure Agent

Purser

Norwegian Cruise Lines
  • Included 3 promotions

Education

DIPLOMA -

ASSOCIATED SCHOOL OF TRAVEL
MIAMI, FLORIDA
05.1978

HIGH SCHOOL DIPLOMA -

TERRY PARKER HIGH
JACKSONVILLE, FLA
07.1977

Skills

  • Active Listening
  • Problem-Solving
  • Teamwork and Collaboration
  • International and Domestic Travel
  • Travel Coordination
  • Travel Itineraries
  • Travel Package Documentation
  • Customer Service

Notablepreviousexperience

  • Travel Counselor, All Seasons Travel, Jax, FL, 4 years, Leisure Agent
  • Purser, Norwegian Cruise Lines, 6 years, 3

Activities

  • Yearly Volunteer for Donna Deedgan Breast Cancer 41.k run to support awareness
  • Highly active in my church and community with the 'Second Saturday' volunteer program
  • Love Jaguars football and dogs, owner of two spoiled but adorable pups.

Timeline

Wells Fargo
04.2022 - 11.2022

Cruise Specialist

Avondale Travel
01.2022 - Current

Executive Cruise and Tour Consultant

American Express Platinum Travel
06.2004 - 04.2022

Sales Executive

California Accessories
10.2003 - 11.2005

Sales Executive / Territory Manager

Aspex Eyewear
12.2001 - 10.2003

Supervisor for Leisure Travel Department

World Travel BTI3
07.2000 - 11.2001

Travel Counselor

All Seasons Travel

Purser

Norwegian Cruise Lines

DIPLOMA -

ASSOCIATED SCHOOL OF TRAVEL

HIGH SCHOOL DIPLOMA -

TERRY PARKER HIGH

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