Jill M. Krueger
Brighton
Summary
Self-motivated team player with a desire to expand my experience and knowledge in the insurance industry. In addition to eight years industry experience, I currently hold a Michigan P&C License (since 2013). I wish to support an agency environment where my ability and accomplishments can assist in building a profitable book of business and foster lasting relationships with both clients and carriers. I enjoy finding solutions and learn new processes and concepts quickly.
Results-driven professional with comprehensive background in business account management. Skilled in developing and maintaining client relationships that drive business success. Known for strong team collaboration and adaptability, ensuring consistent achievement of business goals.
Overview
20
20
years of professional experience
Work History
Business Account Manager
Acrisure, LLC
Howell, MI
11.2021 - Current
- Managed key client accounts, ensuring alignment with business objectives and customer satisfaction.
- Developed strategic account plans to drive revenue growth and enhance client relationships.
- Analyzed market trends to identify new business opportunities and optimize service offerings.
- Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
Customer Service Representative- Personal Lines and Commercial Lines
Meiers, Lombardini, Lemanski Insurance
04.2020 - 11.2021
- Discuss current insurance needs and determine future needs, make changes to existing policies, answer basic billing questions, process endorsements and cancellations.
- Review coverage and premium options. File Claims and provide top notch customer Service.
- - Assist Producers with New Business
- - Assisted with Carrier Consolidation Project
- - Currently using QQ Catalyst Agency Management System
- - Currently using Evolution Comparative Rater
- - Total CSR for ongoing Training
- - Fred Pryor for ongoing Training
- - Completed Ultimate Account Management Class (October 2020)
- - Train and Assist New Employees
Account Manager: Commercial Lines
IT Risk Managers, Inc.
Okemos, MI
04.2013 - 04.2020
- - Responsible for new business development for Auctioneer Book of Business
- - Maintain email marketing schedule to assist in solicitation of new business using constant contract and social media
- - Responsible for maintaining renewal business for Auctioneer Book of Business
- - Attend State and National Trade Show Conferences to continue to build relationships with Insureds
- - Track monthly production of Auctioneer Business
- - Service accounts as requested by insureds. Provide certificates of insurance, process endorsements
- - Educate and provide solutions to customer requests for appropriate insurance coverage
- - Assist in claim processing
- - Responsible for building insurance carrier relationships with underwriters and field associates
- - Responsible for marketing new and renewal business to insurance companies
- - Collaborate on creating business plan (Marketing) for the Auctioneer program.
- - Train and assist new employees
- - Assist in office daily responsibilities as necessary (administrative duties such as processing mail and processing insured payments)
- - Currently using ACT! By Sage for Database Management
Adecco Staffing
East Lansing, MI
08.2010 - 04.2013
- - Responsible for recruiting and maintaining qualified individuals for the needs of clients
- - Interviewing and Screening candidates to meet requirements of Client Base
- - Responsible for Background Checks and Drug screening as required by Client
- - Responsible for day-to-day operations in office
Arialink
Lansing, MI
02.2006 - 08.2010
- - Administrative Assistant to Owner of Company
- - Project Manager
- - Procurement of Inventory
- - Sales
Education
High School -
DeWitt High School
01-1994
License - Property & Casualty
MichiganBusiness management coursework emphasis
Lansing Community College
01-1996
Skills
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
Business Account Manager
Acrisure, LLC
11.2021 - Current
Customer Service Representative- Personal Lines and Commercial Lines
Meiers, Lombardini, Lemanski Insurance
04.2020 - 11.2021
Account Manager: Commercial Lines
IT Risk Managers, Inc.
04.2013 - 04.2020
Adecco Staffing
08.2010 - 04.2013
Arialink
02.2006 - 08.2010
License - Property & Casualty
Business management coursework emphasis
Lansing Community College
High School -
DeWitt High School