Jill Munk
Downers Grove,IL
Summary
Dynamic professional with a proven track record at ReMax, and Republic Airways. Excelling in client education and relationship building, as well as safety and passenger care. Leveraging exceptional communication and resourcefulness, I enhance customer satisfaction and keep the flying public safe and .happy
Overview
2024
2024
years of professional experience
Work History
Residential Realtor
ReMax
- Educated clients on local neighborhoods, schools, and amenities relevant to housing searches.
- Increased client satisfaction by delivering exceptional customer service tailored to specific needs.
- Developed strong relationships with lenders, inspectors, and appraisers to expedite home buying processes.
- Established credibility within real estate community through professionalism and ethical practices.
- Advised prospective clients on current market activities and conditions to inform decision-making.
- Assisted first-time homebuyers in navigating purchasing complexities for smooth transactions.
Flight Attendant
Republic Airways
Chicago, IL
03.2007 - 02.2024
- Adapted effectively to unexpected changes and maintained composure.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Skills
- Verbal and written communication
- Safety awareness
- Efficient
- Exceptional communication
- Documentation handling
- Hospitality service expertise
- Training and coaching
- Public speaking
- Interpersonal communications
- Resourceful
Timeline
Flight Attendant
Republic Airways
03.2007 - 02.2024
Residential Realtor
ReMax