Jill O'Connor
Stroudsburg,PA
Summary
Results-driven account manager with expertise in client relationship building, performance tracking, and CRM. Proven ability to enhance customer satisfaction and retention through tailored account strategies.
Overview
28
28
years of professional experience
Work History
Account Manager
Cappetta Associates
Cherry Hill, NJ
03.2024 - Current
- Develop and maintain strong distributor and end user relationships to enhance customer satisfaction, growth and retention.
- Analyze client objectives and execute tailored account strategies to improve overall service delivery.
- Evaluate account performance data to uncover trends that drive strategic growth recommendations.
- Develop and execute sales pipeline to consistently grow sales.
Sales Representative
Key Impact Sales
Burlington, NJ
08.2022 - 03.2024
- Established and maintained strong client connections by utilizing effective communication strategies and resolving issues efficiently.
- Conducted market analysis to identify trends and opportunities for product promotion.
- Executed sales strategies, enhancing customer engagement and satisfaction levels.
- Led product demonstrations to effectively educate customers on features, benefits, and competitive advantages.
Restaurant General Manager
Newberry's Yard of Ale
Stroudsburg, PA
10.2014 - 08.2022
- Oversaw daily operations to ensure efficient service delivery and compliance with quality standards.
- Managed annual budget to reduce operating costs and increase overall profits of $1million.
- Developed and implemented staff training programs to enhance team performance and customer satisfaction.
- Developed and enforced inventory management protocols aimed at reducing waste and streamlining supply chain operations.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Administered comprehensive daily operations, focusing on budget oversight, inventory accuracy, and fostering vendor relationships.
Owner
Johnny O’s Bar & Grille
East Stroudsburg, PA
04.2007 - 08.2014
- Managed daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and attract new customers.
- Oversaw staff recruitment, training, and performance evaluations to build a skilled team.
- Monitored inventory levels and supplier relationships for cost-effective procurement of goods.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Assistant Director, Front Office Operations
Millennium Hilton Hotel
New York, NY
01.1999 - 11.2002
- Supervised front desk staff, ensuring adherence to service standards and operational procedures.
- Developed training programs for new employees, fostering team growth and improving service delivery.
- Increased room revenue through strategic management of room inventory and rate optimization techniques.
- Conducted regular performance evaluations for front office staff, identifying areas for growth and offering support through coaching or additional training as needed.
- Oversaw budget management within the department, tracking expenses closely to ensure financial accountability while maintaining high-quality service standards.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Account management
- Budgeting & Forecasting
- Customer service
- Teamwork and collaboration
- Relationship building and management
- Customer relationship management (CRM)
- Performance tracking
Timeline
Account Manager
Cappetta Associates
03.2024 - Current
Sales Representative
Key Impact Sales
08.2022 - 03.2024
Restaurant General Manager
Newberry's Yard of Ale
10.2014 - 08.2022
Owner
Johnny O’s Bar & Grille
04.2007 - 08.2014
Assistant Director, Front Office Operations
Millennium Hilton Hotel
01.1999 - 11.2002
Bachelor of Science - Hotel, Restaurant And Tourism Management
East Stroudsburg University of Pennsylvania