Jill O'Neil
Altoona,PA
Summary
Individual with background in education, possessing exceptional time management, communication, management and organizational skills, and a plethora of experience with individuals from all socio-economic backgrounds, seeks full-time employment in Human Resources at American Greetings Corporation.
Overview
8
8
years of professional experience
Work History
Field Manager
American Greetings Corporation
Altoona, PA
09.2019 - Current
- Monitored personnel performance to identify opportunities for improvement and utilized Adult Learning Method to develop solutions to Best Practices issues.
- Coordinated and scheduled Part-time Merchandisers to cover accounts, revisions and remodels throughout assigned regional area.
- Effectively supervised staff of 44 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Performed monthly and quarterly audit calls on accounts to ensure best service is provided.
- Tracked key performance indicators and enforced quality control measures.
- Decreased head-count from 62 to 41 while driving sales to 102% of annual goal.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Achieved Pacesetter status in fiscal year 2022
Training Revision Specialist
American Greetings Corporation
Carmichaels, Pennsylvania
06.2015 - 09.2019
- Trained and mentored new personnel hired to fulfill Part-time Merchandiser roles.
- Documented participation and evaluated learning for each Part-time Merchandiser trained in geographical area.
- Planned, coordinated and implemented revisions in various accounts within regional territory.
- Serviced and audited accounts within geographical territory.
- Suggested supplemental everyday products for accounts to Territory Sales Manager.
- Emphasized low in-stock levels and POSR accounts to Territory Sales Manager.
- Created resource training manual to supplement AG WHQ online training. Implemented in Territory 1711 in January 2018.
Caseworker II
Catholic Charities Of Diocese Of Pittsburgh
Waynesburg, PA
03.2009 - 07.2010
- Managed caseload of 16 and provided behavioral analysis and therapeutic treatment planning.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Determined eligibility and suitability for programs by performing client intake interviews and assessments.
- Created treatment or service plan meeting each client's individualized needs.
- Documented progress in treatment plans and maintained updated case records.
Education
Masters Candidate - Communication Disorders
California University of Pennsylvania
California, PABachelor of Science - Communication Disorders
California University of Pennsylvania
California, PA05.2008
Bachelor of Science - Elementary Education
Clarion University of Pennsylvania
Clarion, PA12.1990
Skills
Assessment
- Communication
- Lifelong learner
- Management
- Organizational
- Public Relations
- Time Management
Timeline
Field Manager
American Greetings Corporation
09.2019 - Current
Training Revision Specialist
American Greetings Corporation
06.2015 - 09.2019
Caseworker II
Catholic Charities Of Diocese Of Pittsburgh
03.2009 - 07.2010
Masters Candidate - Communication Disorders
California University of Pennsylvania
Bachelor of Science - Communication Disorders
California University of Pennsylvania
Bachelor of Science - Elementary Education
Clarion University of Pennsylvania
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