Jill O'Neil
Harrisburg,PA
Summary
Dynamic leader with proven expertise in management and communication, honed at American Greetings Corporation. Excelled in enhancing team performance and customer satisfaction through effective coaching and relationship-building. Skilled in Microsoft Office Suite and adept at mentoring, showcased by successfully managing 315 accounts and driving sales growth. Demonstrates exceptional organizational and time management abilities.
Overview
20
20
years of professional experience
Work History
Field Manager
American Greetings Corporation
06.2014 - Current
- Leads team to execute chain and corporate programs to maintain account standards, increase profitability and maximize sales.
- Hires, trains, coordinates and schedules 50+ Part-Time Merchandisers to cover accounts, revisions and remodels throughout assigned regional territory.
- Builds and maintains a good relationship with managers, owners and other personnel within assigned accounts.
- Manages 315 accounts while performing monthly, and quarterly audit calls to ensure best practices.
- Communicates and tracks clear targets and objectives to other team members.
- Improves customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Optimizes team performance through ongoing coaching, training, and development initiatives.
Caseworker II
Catholic Charities Of The Diocese Of Pittsburgh
11.2006 - 07.2007
- Managed a caseload of 16 clients, providing behavioral analysis and therapeutic treatment planning.
- Documented progress in treatment plans and maintained updated case records.
- Educated and counseled parents to promote healthy pregnancy and/or improved parenting skills through the Women in Need and Pregnancy and Parenting programs.
- Determined eligibility and suitability for programs through administration of client intake interviews and assessments.
- Maintained a high level of client confidentiality, following FERPA guidelines and recommendations.
Early Intervention Developmental Specialist
United Cerebral Palsy Of SWPA
03.2004 - 11.2006
- Provided special instruction for special needs infants and toddlers (newborn to age 3) in least restrictive environment.
- Completed developmental assessments.
- Recommended support strategies to facilitate child development.
- Developed and implemented treatment plans.
- Documented progress through written case notes.
- Attended continuing education workshops and seminars.
Education
Masters Candidate - Communication Disorders
California University of Pennsylvania
California, PA11.2010
Masters Candidate - Communication Disorders
Marshall University
Huntington, WV06.2009
Bachelor of Science - Communication Disorders
California University of Pennsylvania
California, PA06.2008
Bachelor of Science - Elementary Education
Clarion University of Pennsylvania
Clarion, PA12.1990
Skills
- Management
- Microsoft Office Suite
- Organizational Skills
- Time Management
- Sales Management
- Assessment
- Communication Skills (oral and written)
- Mentoring/Coaching
- Merchandising
- Teaching
Timeline
Field Manager
American Greetings Corporation
06.2014 - Current
Caseworker II
Catholic Charities Of The Diocese Of Pittsburgh
11.2006 - 07.2007
Early Intervention Developmental Specialist
United Cerebral Palsy Of SWPA
03.2004 - 11.2006
Masters Candidate - Communication Disorders
California University of Pennsylvania
Masters Candidate - Communication Disorders
Marshall University
Bachelor of Science - Communication Disorders
California University of Pennsylvania
Bachelor of Science - Elementary Education
Clarion University of Pennsylvania
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