Jill O'Neill
Nashua,NH
Summary
Results oriented leader with a history of supporting teams towards a collective mission, resulting in increased innovation and performance.
Overview
22
22
years of professional experience
Work History
Executive Director
New Hampshire Lawyers Assistance Program
2021.07 - Current
- Increased NHLAP referrals, year over year, by 10% or more (FY21, FY22, & FY23)
- Administers a Professionals Monitoring Program and delivers all aspects of participant monitoring.
- Implements individual and Group Peer Support Programming. Piloted Peer Process Group for NH Public Defenders (2022-2023)
- Appropriate cost control to balance the budget. Responsible for the establishment of a 6-month Reserve Fund.
- Wrote an RFP and aided leadership in the hiring of a Strategic Plan Consultant to embark on NHLAP's first-ever strategic visioning and planning process.
- Conducted a deep environmental scan with key stakeholders, guiding the development of NHLAP's 3-Year Strategic Plan
- Drafted and delivered two funding proposals to the justices of the NH Supreme Court and NH Bar Association Board of Governors, both of which were approved
- Hired and onboarded a Strategic Plan Project Coordinator and Team Clinician. Responsible for the management of all NHLAP staff and peer volunteers.
- Driven strategic improvements to enhance operational and organizational efficiencies.
- Represents the organization to members of the NH legal community by giving presentations and speeches and participating in events.
- Advocates for the organization to raise awareness and support.
- Engaged and assisted the NH Bar Association in creating a special committee on Attorney Wellness. NHLAP Executive Director remains a sitting committee member.
- Create and deliver educational programming to members of the NH legal community on topics related to well-being in law.
- Create promotional materials and provide insightful information to social media, websites, and print media to educate the public. Accepted all invitations to make guest appearances on local and national Podcasts.
- Maintain regular meetings with appropriate stakeholders within the legal and clinical/treatment communities.
Associate Director of Adult Services
Greater Nashua Mental Health
2017.03 - 2021.06
- Responsible for the leadership, development, and oversight of services delivered to adults experiencing mental health and other co-occurring disorders, alongside Director
- Accountable to ensure clinical policies, standards, and practices of evidenced based care, comply with 'best practices,' and demonstrate positive outcomes
- Work collaboratively with supervisors and other team members in providing a united, visible, and strong leadership presence to operationalize services delivered at the appropriate level of care
- Successfully integrated the Housing Bridge Subsidy Program at GNMH and transitioned 100 clients into services
- Responsible for fiscal oversight of the housing program budgets exceeding $725,000 annually
- Designed a treatment model for the Community Connections/Mental Health Court Program
- Advanced the Supportive Employment Program to successfully increase penetration rate of supported employment services offered to agency clients
- Strengthened community presence to improve collaborative relationships with other organizations and support education and anti-stigma efforts.
Mental Health Court Liaison/Program Manager
Greater Nashua Mental Health
2014.03 - 2017.03
- Responsible for Program Administration of the Community Connections/Mental Health Court Program, supporting court-involved individuals experiencing mental health and other co-occurring disorders to successfully divert out of the legal system
- Conducted assessments, facilitated connection to services, and delivered interim treatment supports.
- Served as the liaison to the courts and legal professionals in sharing treatment recommendations and monitored compliance with treatment
- Formulated plans for safe release into the community with key stakeholders
- Responsible to enter and present Program Data to stakeholders with proven cost savings and reduced recidivism rates.
After-Hours Emergency Services Clinician
Greater Nashua Mental Health
2010.10 - 2016.08
- Provided on-call telephonic emergency service supports through assessment, provision of mental health interventions, and mobilization of supports to individuals of all ages and languages.
Treatment Team Coordinator
Greater Nashua Mental Health
2012.01 - 2014.03
- Lead two treatment teams in the provision of mental health services to adults
- Position included program administration, supervision, and community education and outreach
- Quality of care, client outcomes, and team performance significantly approved under leadership.
Community Support Staff Trainer
Greater Nashua Mental Health
2009.01 - 2011.12
- Developed a training curriculum and delivered new-hire training for community-based staff serving adults with severe mental illness
- Served as the Coordinator of Evidenced of Based Practices (EPBs) and provided supervision to ensure standards of practice are delivered based upon 'best practice.' Provided Senior Leadership with reports and devised a strategic plan to increase penetration of EBPs.
Assistant to The Director of Outcomes and Systems Improvement
Greater Nashua Mental Health
2007.09 - 2009.09
- Assisted in the development, implementation, and monitoring of the agency's Quality Improvement Plan
- Conducted investigations into complaints, reported, and tracked findings
- Coordinated sentinel events, established findings, and developed corrective action plans alongside Director and Executive Director.
Psychiatric Rehabilitation Specialist
Greater Nashua Mental
2003.01 - 2007.08
- Provided education, support, and outreach to adults seeking recovery services from mental health and other co-occurring disorders
- Assisted with connection to benefits and community resources
- Delivered community-based interventions to reduce and/or ameliorate symptoms that negatively impacted functioning
- Completed assessments, developed treatment plans, and other documentation within required timelines.
Education
Bachelor of Science in Criminal Justice and Sociology -
Salem State University
Salem, MA01.2002
Skills
- Business Development
- Program Leadership
- Quality Improvement
- Strategic Planning
- Stakeholder Relations
- Community Engagement
- Marketing
- Advanced Motivational Interviewing Skills
- Case Management
- Crisis Management
- Staff Training
- Public Speaking
Affiliations
- 2006 National Alliance on Mental Illness (NAMI), Law Enforcement and Criminal Justice recipient.
- Hillsborough County Coalition on Mental Health & Justice- participant.
- New Hampshire's Competency & Restoration workgroup- participant.
Leadership Experience
- New Hampshire Justice Involved Veteran Task Force, 2014, present, Co-Facilitator/Task Force Member
- Greater Nashua Continuum of Care, 2017, present, Member of Executive Board of Directors
- New Hampshire Legislative Commission Studying to Expand Mental Health Courts, 2019, 2020, Designee appointed by NH Community Behavioral Health Association
- HEARTS Peer Support Center, 2010, 2012, Secretary/Member of Board of Directors
Timeline
Executive Director
New Hampshire Lawyers Assistance Program
2021.07 - Current
Associate Director of Adult Services
Greater Nashua Mental Health
2017.03 - 2021.06
Mental Health Court Liaison/Program Manager
Greater Nashua Mental Health
2014.03 - 2017.03
Treatment Team Coordinator
Greater Nashua Mental Health
2012.01 - 2014.03
After-Hours Emergency Services Clinician
Greater Nashua Mental Health
2010.10 - 2016.08
Community Support Staff Trainer
Greater Nashua Mental Health
2009.01 - 2011.12
Assistant to The Director of Outcomes and Systems Improvement
Greater Nashua Mental Health
2007.09 - 2009.09
Psychiatric Rehabilitation Specialist
Greater Nashua Mental
2003.01 - 2007.08
Bachelor of Science in Criminal Justice and Sociology -
Salem State University
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