Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jill Pelsor

Cedar Rapids

Summary

Inside Sales Coordinator with a proven track record of high productivity and efficient task execution. Expertise in client relationship management and strategic sales planning. Strong negotiation and problem-solving skills drive achievement of sales targets and enhance customer satisfaction.

Overview

18
18
years of professional experience

Work History

Senior Customer Care / Inside Sales Coordinator

PT Solutions
Hiawatha
08.2024 - Current
  • Assisted in preparation of sales reports and presentations for internal meetings.
  • Maintained accurate records of client interactions using CRM software.
  • Organized and scheduled appointments for sales team with prospective clients.
  • Supported training sessions for new sales staff on company products and procedures.
  • Liaised with vendors to coordinate delivery schedules and enhance customer satisfaction.
  • Followed up with customers to resolve service, account, or technical issues.
  • Coordinated events such as webinars or seminars for prospective customers or partners.
  • Collaborated with marketing team to align lead generation strategies.

Senior Customer Care Representative

LimoLink
Marion
04.2023 - 09.2023
  • Collaborated with team members to enhance service delivery processes.
  • Utilized CRM software systems such as Salesforce or Zendesk to log interactions with customers.
  • Trained new customer care representatives on company policies and procedures.
  • Participated in weekly meetings with other senior managers regarding progress made on various projects related to improving the customer experience.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.

Senior Customer Care Representative

Transamerica Financial Services
Cedar Rapids
10.2020 - 02.2023
  • Ensured compliance with data protection regulations when handling confidential customer information.
  • Assisted customers with product information, order status updates, billing inquiries, and technical support.
  • Trained new customer care representatives on company policies and procedures.
  • Resolved difficult customer issues in a timely manner while maintaining positive relationships with customers.
  • Adhered to all relevant laws, regulations, and ethical standards when interacting with customers.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Senior Customer Service Representative

LimoLink
Marion
06.2018 - 09.2020
  • Assisted clients with reservations and inquiries via phone and email.
  • Managed customer accounts and updated information in the CRM system.
  • Resolved issues promptly, ensuring customer satisfaction during interactions.
  • Provided training and support to new customer service representatives.
  • Monitored service requests to ensure timely responses and resolutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled difficult situations with tact, diplomacy, and professionalism.

Inside Sales Representative

Hibu
Cedar Rapids
03.2018 - 06.2018
  • Developed relationships with clients to understand their needs and preferences.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Managed customer inquiries through phone, email, and chat support systems.
  • Tracked sales leads using CRM software to ensure timely follow-up.
  • Provided training and mentorship to junior sales team members on best practices.
  • Provided customers with product information, pricing and availability.

Home Health Aide

Recover Health
Cedar Rapids
10.2017 - 03.2018
  • Provided personal care and assistance with daily living activities for clients.
  • Assisted clients with mobility and transportation to appointments or errands.
  • Monitored and recorded vital signs and health status changes for reporting.
  • Communicated effectively with clients and families to address needs and concerns.
  • Maintained a clean, safe, and organized environment for client comfort.
  • Supported medication management by reminding clients of dosages and schedules.
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Educated clients on health management strategies and wellness practices.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Payroll Clerk

West Side Transport Inc.
Cedar Rapids
08.2015 - 06.2016
  • Process payroll for employees using advanced payroll software systems.
  • Verify employee timesheets and resolve discrepancies in reported hours.
  • Maintain accurate payroll records and ensure compliance with regulations.
  • Respond to employee inquiries regarding payroll, deductions, and benefits.
  • Coordinate with HR to update employee information for payroll processing.
  • Train new staff on payroll procedures and software utilization techniques.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed payroll information for up to 400 employees, including calculating wages and deductions.

Contract Administrator

LL Pelling, Inc
North Liberty
02.2015 - 08.2015
  • Reviewed contract terms for compliance with company policies.
  • Coordinated with legal teams to ensure contract accuracy.
  • Maintained detailed records of contract modifications and renewals.
  • Communicated with stakeholders to clarify contract requirements and expectations.
  • Oversaw contract administration workflows to enhance efficiency and accuracy.
  • Managed contract closeout process, resolving all issues prior to release of final payment.
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Monitored contract performance to ensure that deadlines were met by both the client and contractor.
  • Advised senior management regarding complex contractual issues.
  • Attended meetings between clients and contractors to provide support during negotiations.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Submitted project closeout documents in accordance with contract terms.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

Project Coordinator

Windstream
Hiawatha
05.2013 - 11.2014
  • Coordinated project schedules and timelines to ensure efficient workflow and task completion.
  • Facilitated communication between team members and stakeholders to support project goals.
  • Organized project documentation and maintained accurate records for easy access.
  • Created meeting agendas and took minutes to document discussions and decisions made.
  • Monitored progress on assigned tasks, providing updates to relevant parties as needed.
  • Collaborated with cross-functional teams to streamline processes and enhance productivity.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Managed communication channels between various teams involved in the execution of complex projects.

Internet Technical Support Representative

GoDaddy.com LLC
Hiawatha
03.2011 - 09.2012
  • Documented customer interactions in the support ticketing system for future reference.
  • Educated customers on internet service features and optimal usage practices.
  • Conducted follow-up communications to ensure customer satisfaction post-support interaction.
  • Maintained knowledge of industry trends and product updates to enhance support quality.
  • Assisted in training new representatives on support protocols and customer service techniques.
  • Participated in team meetings and brainstorming sessions aimed at improving overall efficiency and effectiveness of operations.
  • Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
  • Provided support to customers via phone and email in a fast-paced environment.
  • Responded promptly to customer inquiries while ensuring accuracy of information provided.
  • Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.

Trainer/Quality Assurance Coordinator

Thomas Cardella & Associates
Cedar Rapids
09.2007 - 03.2011
  • Developed training materials for various programs and processes.
  • Facilitated workshops to enhance employee skills and knowledge.
  • Assessed training needs through employee performance evaluations.
  • Coordinated logistics for training sessions and events.
  • Delivered engaging presentations to diverse groups of employees.
  • Mentored new trainers in instructional techniques and methodologies.
  • Collaborated with management to align training with company goals.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Assisted with developing online learning modules for remote learners.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Coordinated recruitment and placement of training program participants.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Coordinated quality assurance processes to ensure compliance with company standards.

Education

High School Diploma -

Benton Community Jr./Sr. High School
Van Horne, IA
05-1991

Some College (No Degree) - Office Administration

Kirkwood Community College
Cedar Rapids, IA

Some College (No Degree) - Business Administration and Management

Upper Iowa University
Fayette, IA

Skills

  • CRM management and software proficiency
  • Customer relationship management
  • Training coordination and development
  • Conflict resolution strategies
  • Time management skills
  • Attention to detail
  • Telephone and email etiquette
  • Data entry and documentation
  • Contract management expertise
  • Key relationship management
  • Payment processing systems
  • Effective communication skills
  • Microsoft Excel and Office 365 migration
  • Analytical thinking
  • Teamwork and collaboration abilities
  • Clerical support functions
  • Organizational skills
  • Multitasking capabilities
  • Computer proficiency in SAP and billing software

Affiliations

Reading

Research of any kind.

Volunteer Opportunities

Working with Animals

Crafting

Fishing

References

References available upon request.

Timeline

Senior Customer Care / Inside Sales Coordinator

PT Solutions
08.2024 - Current

Senior Customer Care Representative

LimoLink
04.2023 - 09.2023

Senior Customer Care Representative

Transamerica Financial Services
10.2020 - 02.2023

Senior Customer Service Representative

LimoLink
06.2018 - 09.2020

Inside Sales Representative

Hibu
03.2018 - 06.2018

Home Health Aide

Recover Health
10.2017 - 03.2018

Payroll Clerk

West Side Transport Inc.
08.2015 - 06.2016

Contract Administrator

LL Pelling, Inc
02.2015 - 08.2015

Project Coordinator

Windstream
05.2013 - 11.2014

Internet Technical Support Representative

GoDaddy.com LLC
03.2011 - 09.2012

Trainer/Quality Assurance Coordinator

Thomas Cardella & Associates
09.2007 - 03.2011

High School Diploma -

Benton Community Jr./Sr. High School

Some College (No Degree) - Office Administration

Kirkwood Community College

Some College (No Degree) - Business Administration and Management

Upper Iowa University

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