JILL RATLIFF MAHAN
Lexington,KY
Summary
Results-driven business leader with expertise in general management, sales, marketing, and operational leadership. Proven ability to build customer relationships, lead high-performing teams, and manage complex operations across various industries. Combines corporate sales leadership with entrepreneurial and agricultural experience, fostering community engagement to achieve organizational goals.
Overview
32
32
years of professional experience
Work History
Event Sales Coordinator
TALON WINERY
Lexington, KY
02.2015 - Current
- Lead event sales and coordination for weddings, corporate functions, and private gatherings.
- Oversee wholesale wine sales and distribution while cultivating strong customer and business relationships.
- Manage POS systems, sales transactions, reporting, and operational processes.
- Direct daily winery operations, balancing business priorities, customer experience, and operational efficiency.
- Coordinate event logistics, client relationships, vendor communications, and execution.
Owner
SODWORKS
Paris, KY
01.2004 - 01.2015
- Owned and operated a locally established sod production and distribution business.
- Directed wholesale and retail sales, marketing, distribution, and customer relations.
- Collaborated with sales and office management to support business growth and operational success.
Owner
MAHAN FARMS
Paris, KY
01.2004 - 01.2015
- Owned and managed a diversified agricultural operation specializing in row crops, tobacco, hay, alfalfa, and livestock.
- Oversaw agricultural production, daily operations, and business management.
Indirect Dealer Manager
NEXTEL PARTNERS, INC.
Lexington, KY
01.1999 - 01.2004
- Managed relationships and sales performance across licensed retail dealerships throughout Central Kentucky.
- Developed strategic sales initiatives, pricing strategies, sales pipelines, forecasts, and performance plans.
- Partnered with dealers to achieve corporate sales objectives and strengthen market performance.
- Presidents Club 2002 & 2003: Recognized among the top 10% of sales performers nationwide.
Customer Account Representative
NEXTEL PARTNERS, INC.
Lexington, KY
01.1999 - 01.2004
- Delivered product training and sales support to business customers and direct and indirect sales teams.
- Managed customer relationships, technical support, and service needs for business and retail accounts.
Customer Service Manager
LAURA'S LEAN BEEF
Lexington, KY
01.1998 - 01.1999
- Managed customer communications and inquiries about products, production, recipes, and food preparation to enhance customer understanding and satisfaction.
- Developed customer information databases and collaborated with technology teams to streamline customer service processes.
- Supported customer satisfaction initiatives and marketing communications to drive engagement and brand loyalty.
Call Center Manager / Call Center Representative
CELLULARONE
Richmond, KY
01.1995 - 01.1998
- Promoted to Call Center Manager, recruiting, training, and supervising more than 20 customer service representatives.
- Directed daily call center operations and customer service performance.
- Honored as Employee of the Year in 1998 for exceptional performance.
Education
Bachelor of Arts - Communications, Emphasis in Speech, Minor in Marketing
MOREHEAD STATE UNIVERSITY
Morehead, KY01-1995
Class IX -
KENTUCKY AGRICULTURE LEADERSHIP PROGRAM
University Of KentuckySkills
- Event planning
- Event logistics management
- Event Logistics Coordination
- Event Venue Management
- Sales strategy
- Marketing & Customer Relations
- Business & Operations Management
- Financial oversight
- Team Leadership & Development
- Board leadership
BOARD LEADERSHIP & COMMUNITY INVOLVEMENT
- Fayette County Farm Bureau Board of Directors; Executive Committee, Secretary
- Fayette County Farm Bureau Education Foundation Board of Directors; Executive Committee, Treasurer
- Additional Leadership & Service: Kentucky Wine Association LFUCG Farm to Table Advisory Council, Local Food Coordinator Locust Trace Agri-Science School Advisory Council Bourbon County SNAP-Ed Board Bourbon County Family Resource Youth Services Advisory Council Bourbon County Rotary Backpack Program Cane Ridge PTA Executive Council Cane Ridge Library High Street Neighborhood Center Board of Directors FUMC Andover Delta Zeta National Fraternity
Timeline
Event Sales Coordinator
TALON WINERY
02.2015 - Current
Owner
SODWORKS
01.2004 - 01.2015
Owner
MAHAN FARMS
01.2004 - 01.2015
Indirect Dealer Manager
NEXTEL PARTNERS, INC.
01.1999 - 01.2004
Customer Account Representative
NEXTEL PARTNERS, INC.
01.1999 - 01.2004
Customer Service Manager
LAURA'S LEAN BEEF
01.1998 - 01.1999
Call Center Manager / Call Center Representative
CELLULARONE
01.1995 - 01.1998
Bachelor of Arts - Communications, Emphasis in Speech, Minor in Marketing
MOREHEAD STATE UNIVERSITY
Class IX -
KENTUCKY AGRICULTURE LEADERSHIP PROGRAM