Jill Roraff Warren
Winona,MN
Summary
Organized Legal Assistant specializing in legal research, document drafting, and client communication. Skillful in managing calendars and maintaining accurate and confidential legal files. Supports attorneys through efficient document management and clear communication, enhancing overall effectiveness in legal operations.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Legal Assistant
Fitzpatrick, Skemp & Butler
Onalaska, Wisconsin
10.2019 - Current
- Provided comprehensive administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Drafted correspondence and legal documents under attorney supervision.
- Organized legal documents for case preparation and client meetings.
- Maintained case files and ensured accuracy of all documentation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Coordinated mailing and delivery of legal correspondence to clients and court officials, ensuring timely communication and adherence to deadlines.
- Updated databases with new information received from attorneys or clients.
- Maintained client confidentiality in all matters.
- Managed scheduling and calendars for multiple attorneys, optimizing time allocation and improving appointment efficiency.
- Responded promptly to incoming phone calls, addressing client inquiries and directing calls appropriately.
- Drafted correspondence and documented data for submission to appropriate parties, facilitating effective communication and case management.
Winona Health
Switchboard Operator
Winona, MN
03.2015 - 04.2018
- Delivered exceptional customer service by resolving concerns and inquiries effectively.
- Directed inquiries to appropriate departments for timely assistance to callers.
- Operated multi-line switchboard to manage incoming calls efficiently.
- Trained new staff on switchboard operations and customer interaction protocols.
- Ensured that all communication systems were functioning properly at all times.
- Utilized public address system to page employees for timely caller connections.
- Logged visitors in and out of facility, assigned security badges, and coordinated employee escorts.
Patient Access Representative
Winona Health
WINONA, MN
03.2015 - 04.2018
- Streamlined patient check-in and check-out processes to minimize wait times.
- Coordinated appointment scheduling and rescheduling to enhance patient access.
- Provided exceptional customer service to enhance patient experience.
- Verified insurance coverage to ensure patient eligibility for services.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Established new patient accounts in electronic medical record system. in EMR system.
Education
Bachelor of Arts - Professional Studies
Winona State University
Winona, MN05-2008
Master of Science - Educational Leadership
Winona State University
Winona, MN05-2008
Skills
- Document drafting
- File management
- Court filing
- Client communication
- Calendar management
Certification
Licensed Realtor-Minnesota and Wisconsin
Affiliations
Vice President Pickwick Mill Inc.
Timeline
Legal Assistant
Fitzpatrick, Skemp & Butler
10.2019 - Current
Winona Health
Switchboard Operator
03.2015 - 04.2018
Patient Access Representative
Winona Health
03.2015 - 04.2018
Bachelor of Arts - Professional Studies
Winona State University
Master of Science - Educational Leadership
Winona State University