Jill Sheffler
Spokane,WA
Summary
Trained professionally in an Upscale dining environment, with fine attention to detail, high energy and communicative serving skills. Dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants.
Detailed organizer of service operations with versatility in stressful circumstances. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
26
26
years of professional experience
2
2
Certification
Work History
Lead Server
Luna Restaurant And Catering
Spokane, Washington
01.2017 - 10.2021
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assessed Guests' satisfaction and collect vital feedback to improve operations
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Supported needs of 12 person wait staff who attended to specific needs of countless customers daily for upscale, neighborhood dining restaurant with social relevancy and intentionality
Front of House Lead
Mizuna Restaurant & Wine Bar
Spokane, WA
04.2014 - 12.2016
- Motivated staff to achieve challenging objectives in fast-paced culinary environment; turnovers for service on Broadway Show production nights, getting Guests in and out, promptly
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Established welcoming atmosphere by greeting each guest warmly
- Prepared alcoholic beverages such as standard cocktails for guests as well as trained staff on Seasonal/rotating cocktail menu for accuracy
- Assisted servers with delivering food, filling beverages and retrieving items for guests
- Accurately completed end-of-day financial tasks worth over $7,500 to 15,000k of cash and card transactions daily
Front of House Manager, Lead Server
Latah Bistro And Taps
Spokane, WA
03.2013 - 04.2014
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Performed cash handling activities and secured nightly bank deposits
- Calculated and Submitted payroll for 13 member team, twice monthly
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff; Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales, managed inventory
Education
High School Diploma -
Sandpoint High School
Sandpoint, IDBachelor of Arts - Elementary Education
Boise State University
Boise, IDSkills
- Bar Terminology/Mixology Expertise, Expansive Wine Knowledge
- Accurate Money Handling, End of Service Books/Drop
- POS System Trained; Micros, ALOHA, Squirrel/OpenTable and Yelp
- Order Accuracy, Standards Compliance and Menu Knowledge
- Experience in High-Volume Dining, Upscale to Pub Environments
- Training New Front of House Members; Service Skills and Guest Interaction, Upselling Techniques
- Expansive Knowledge and Training with Large Groups/Banquets; Sales to Service, Upselling Techniques
Certification
- State of Washington Food Handlers Card - expires 01/24
- MAST 12 Training - expires 08/23
Timeline
Lead Server
Luna Restaurant And Catering
01.2017 - 10.2021
Front of House Lead
Mizuna Restaurant & Wine Bar
04.2014 - 12.2016
Front of House Manager, Lead Server
Latah Bistro And Taps
03.2013 - 04.2014
High School Diploma -
Sandpoint High School
Bachelor of Arts - Elementary Education
Boise State University