JILL SMITH

• Managed $100M Global Travel Program
• Successfully developed and managed team of five outsourced global team members
• Cross-functional collaboration developing robust Crisis Management response team
• Co-authored Travel & Expense policy with Card and Expense counterpart
• Contributed to Accessibility policy and process
• Established internal process to support transportation for 10k employee yearly sales kick-off
• Developed small meeting solution for programs under $100k of spend
• Implemented innovative travel tools to improve customer satisfaction
• Vendor Contract and scorecard Management

• Developed VMware Global Travel Program
• Grew business from 1 US market to 60 markets around globe
• Drove consistency and customer focus across all regions
• Implemented SRM with travel vendors
• Reviewing set strategic quarterly goals

• Managed diverse portfolio of clients, ranging in $5M to $20M in annual travel spend, ensuring optimal results by tailoring strategies to specific client needs
• Developed into VMware’s Outsourced Travel Manager
• Individual contributor highly motivated in remote work environment
• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions
• Maintained client files with sales contracts, records of client interactions, client notes, and other information
• Scheduled and attended quarterly business reviews and meetings with clients
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to clients.

• Managed team of 26 travel counselors across 3 geographical locations
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Fostered positive, collaborative and inclusive work environment
• Developed in-house Group and Meetings Department to manage sales meetings and Trade Shows
• Conducted regular reviews of operations and identified areas for improvement
• Excellent communication skills, both verbal and written.

Travel Management