Lissette Wispe
Brooklyn,NY
Summary
Multi-tasking leader well-known for successfully taking a project from the initial stages to completion. With 13 years in Hospitality Sales, 6 years of FF&E project management experience, and over a year of strategic planning, I can confidently say I am gifted at meeting tight deadlines, driving business opportunities, networking and working well in team-based environments. Highly skilled with a positive demeanor, I am pursuing a Senior Project Manager role where hard work and dedication will be highly valued. I come with the desire to take on new challenges, and have a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior FF&E Strategic Sourcing Manager
Wyndham Hotels and Resorts
Brooklyn, NY
11.2022 - Current
- Participated in negotiations regarding price, terms, quality and lead time for suppliers and categories.
- Developed and implemented procurement strategies and processes.
- Monitored relevant raw material market prices to develop sourcing strategies.
- Assisted in negotiation of FF&E Manufacturing contracts and pricing.
- Contributed to cross-functional teams in design and development of new products.
- Facilitated solutions to supplier quality and delivery issues as well as supply chain constraints.
- Assisted with supplier diversity initiatives to promote sustainability.
- Developed Quarterly performance evaluations and submitted to suppliers.
- Acted as liaison to the Design and Construction department for Owners and Operations team.
- Initiated and maintained effective working relationships with actual and potential suppliers.
- Identified lowest costs through submission of RFPs and product category reviews.
- Identified and capitalized on market opportunities via supplier outreach, due diligence and networking.
- Evaluated supplier bids, proposals, quotations, and negotiated terms to ensure optimal value for the organization.
- Maintained accurate records of all purchase orders, invoices, contracts, agreements.
- Developed a comprehensive database of suppliers, vendors, and other resources for procurement purposes.
- Conducted regular reviews of existing supplier relationships in order to assess performance.
- Provided leadership in developing long-term partnerships with key suppliers.
- Collaborated with internal stakeholders to understand their needs and determine appropriate solutions.
- Managed vendor selection process by evaluating qualifications based on quality standards.
- Organized and prioritized projects.
Senior Project Manager
Bespoke Stellar Works INC
New York, NY
12.2018 - Current
- Develop project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Communicate project plans and progress to key stakeholders and project contributors
- Support and executed simultaneous installations, and repairs by hiring, managing, and directing vendors, supplier, and general contractors for projects
- Partner with project team members to identify and quickly address issues
- Oversee large commercial international projects to support teams, report progress and influence positive outcomes for key stakeholders
- Gather project requirements through interactions, meetings and walk-throughs with developers, designers, and end users to develop business requirements documents, functional requirements documents, and mockups
- Record all project costs and expenses and aligned with project budget
- Maintain strict budgetary control on hospitality projects ranging in budgets from $10k to $3mil and working with project teams to track costs and control expenditures without sacrificing quality
- Update customers and senior leaders on progress and roadblocks
- Outline work plans, identify necessary resources, wrote timelines and generated initial budgets as part of project scope determination
- Monitor contracts and service level agreements
- Provide ongoing customer service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
- Finalize project financial records while collaborating with financial controllers and managing executives
- Manage design teams and manufacturing teams to build processes to produce equipment within aggressive cost and time constraints
- Execute projects and acted as senior project manager for multiple commercial, office, residential and public works projects
- Maintained schedules to meet key milestones at every project phase
- Directed offsite team, transition and standardization of processes, while liaising design process, resulting in maximized team resources and management
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Regional Account Manager
MGroup
New York, NY
02.2016 - 10.2018
- Reviewed orders and client requests to streamline delivery services and resolve material shortages
- Utilized customer relationship management systems to document client interactions
- Renegotiated contracts with expiring accounts to continue relationships with current company clients
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production
- Generated leads through networking, cold calls and industry connections
- Communicated by phone, email and traveled for face to face contact with new/ existing accounts
- Consulted with businesses to supply accurate product and service information
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Set and achieved company defined sales goals
- Developed and maintained strong working relationships with professionals within assigned territory
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Attended monthly sales meetings and quarterly sales trainings
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Quoted prices, credit terms and other bid specifications.
Bar Manager / Batender / Team Leader
Dolores But You Can Call Me Lolita
Miami, FL
04.2012 - 12.2015
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Facilitated meetings to communicate team performance goals and results
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
- Met with clients to maintain communication to enhance teams' execution on new products
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Monitored incoming calls and provided feedback
- Led employee relations through effective communication, coaching, training and development
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
Associate of Science - Business And Finance
Miami Dade College
09.2012
Skills
- Project Scheduling
- Microsoft Software Proficient
- Salesforce Proficient
- Relationship Building
- Documentation and Reporting
- Organizational Skills
- Interpersonal Skills
- Strategic Planning
- Team Leadership
- Bid Process Management
- Task Prioritization
- Customer Service
- Account Management
- Logistics Coordination
- Vendor Sourcing
- Price Negotiations
- Adaptability and Flexibility
Affiliations
- Current Director of EID at NEWH for the New York Chapter - Networking Women in Hospitality (NY)
- HDAC Committee Member (NY Based)
Languages
Spanish
Accomplishments
- 2008 Scholarship Award Winner for Women of Tomorrow (Miami FL)
Certification
- 2023 Certificate of Initiating and Planning Projects from UCI (Division of Continuing Education)
- 2023 Certificate for Budgeting and Scheduling Projects from UCI (Division of Continuing Education)
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior FF&E Strategic Sourcing Manager
Wyndham Hotels and Resorts
11.2022 - Current
Senior Project Manager
Bespoke Stellar Works INC
12.2018 - Current
Regional Account Manager
MGroup
02.2016 - 10.2018
Bar Manager / Batender / Team Leader
Dolores But You Can Call Me Lolita
04.2012 - 12.2015
Associate of Science - Business And Finance
Miami Dade College
- 2023 Certificate of Initiating and Planning Projects from UCI (Division of Continuing Education)
- 2023 Certificate for Budgeting and Scheduling Projects from UCI (Division of Continuing Education)
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