Jill Smith
Villa Rica Lock Storage Managed by Watchman Properties (Antum LLC)
Villa Rica,GA
25
years of professional experience
Achieved operational improvements through proactive management of self-storage services and effective team collaboration.,Developed a cooperative team culture, enhancing communication and attention to detail.,Elevated customer satisfaction by contributing to streamlined operations and service excellence.
Experienced with property management, including daily operations, tenant relations, and property maintenance. Utilizes effective communication and problem-solving skills to address resident concerns and improve community satisfaction. Knowledge of budget management and regulatory compliance, ensuring smooth and efficient property operations.
Work History
Resident Manager
2 Years- Oversaw daily operations, ensuring efficient facility management and tenant satisfaction.
- Developed and implemented effective marketing strategies to increase occupancy rates.
- Managed tenant relations, resolving conflicts and addressing service requests promptly.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Used Software to maintain resident database of personal information, repairs and lease agreements.
- Evaluated and recommended improvements to property management software, optimizing its effectiveness for daily operations and reporting.
- Conducted property move-ins, move-outs and walk-through inspections.
Self Storage Manager
1 Year- Eager to learn quickly and work hard, consistently meeting deadlines with a strong commitment to quality and punctuality.
- Managed daily operations and enhanced customer satisfaction by resolving issues efficiently, driving 15% increase in client retention.
- Led a team of 10, optimized storage unit allocation, and implemented new protocols, boosting operational efficiency by 20%.
- Streamlined inventory management, introduced cost-saving measures, and achieved a 10% increase in revenue within the first quarter.
- Ensured meticulous record-keeping, conducted regular audits, and maintained compliance with regulations, enhancing overall operational integrity.
Server
4 Years- Served over 100 customers daily, improving dining experience and customer satisfaction.
- Handled customer inquiries and complaints efficiently, ensuring a positive dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, contributing to a pleasant atmosphere.
- Trained and mentored new staff, ensuring adherence to company standards and improved team performance.
Dining room manager
2 Years- Led dining room operations, ensuring high service standards and customer satisfaction.
- Trained and supervised staff, enhancing team efficiency and service quality.
- Implemented new seating strategies, reducing wait times and improving guest experience.
- Resolved customer issues promptly, maintaining a positive dining environment.
- Monitored inventory and supplies, optimizing cost control and reducing waste.
Expeditor
2 Years- Coordinated order flow and expedited deliveries, ensuring timely service and customer satisfaction.
- Resolved order discrepancies, minimizing delays and enhancing operational efficiency.
- Collaborated with kitchen staff to prioritize orders, improving workflow and reducing wait times.
- Monitored inventory levels, ensuring stock availability and reducing shortages.
Pool Service
6 Years- Maintained and repaired over 200 residential and commercial pools, ensuring optimal water quality.
- Implemented cost-effective maintenance schedules, reducing client expenses and increasing satisfaction.
- Diagnosed and resolved complex pool system issues, enhancing operational efficiency and longevity.
- Trained and supervised a team of 5 technicians, fostering a collaborative and productive work environment.
Education
Associates - Arts
- Honors: cum laude
- Presidents List: Spring 2010
- Deans List: Summer 2010
- Phi Theta Kappa
Skills
Championed problem-solving initiatives to drive operational efficiency.
Led time management strategies that improved project delivery timelines.
Guided team members towards achieving leadership development goals.
Cultivated teamwork dynamics to enhance collaborative efforts.
Embraced adaptability to navigate evolving project requirements.
Exhibited strong attention to detail to uphold quality standards.
Utilized critical thinking skills to inform strategic decisions.
Delivered superior customer service to enhance client relationships.
Optimized organizational processes to boost efficiency.
Executed effective communication strategies for stakeholder engagement.
Oversaw inventory management practices to ensure accuracy.
Monitored regulatory compliance to mitigate risks.
Fostered collaboration across departments to achieve project milestones.
Accomplishments
Was awarded the Best storage facility in Douglas County in 2024. Recognized for five continuous years of outstanding UHaul rentals. Earned prestigious, top 100 UHaul dealers inJanuary 2025. Consistently received multiple five star reviews for exceptional customer service.
Timeline
Resident Manager
Villa Rica Lock Storage Managed by Watchman Properties (Antum LLC)
07.2024 - CurrentRead More
Self Storage Manager
Public Storage
01.2023 - 01.2024Read More
Server
Hob Nob Diner
01.2019 - 01.2023Read More
Dining room manager
Bay Village Retirement Home
01.2017 - 01.2019Read More
Expeditor
KeKe’s Breakfast Cafe
01.2015 - 01.2017Read More
Pool Service
Klear Pool Service
01.2002 - 01.2008Read More
State College of Florida-Manatee-Sarasota
Associates from Arts
Read More