Jill Stone
Chandler,IN
Summary
Dynamic professional with extensive experience in Medicaid member services. Proven ability to expand customer bases and meet key performance indicators through effective marketing strategies and account development. Consistently exceeds contractual service level agreements while enhancing brand awareness in Medicaid and behavioral health sectors.
Overview
17
17
years of professional experience
Work History
Site Manager
Vanna Health
Evansville, IN
09.2025 - Current
- Reduced emergency department visits for Medicaid members by addressing social determinants of health.
- Developed and implemented strategies that reduced preventable healthcare costs for client.
- Managed daily site operations, ensuring compliance with company regulations and contractual obligations.
- Conducted interviews and hired qualified candidates for staff positions.
- Trained new employees on operational procedures and best practices.
- Coordinated staff schedules to enhance workflow and effectively allocate resources.
- Implemented cost-saving pilots focused on addressing member needs.
- Ensured compliance with contractual obligations, including service level agreements and key performance indicators.
Business Development Representative
Brentwood Springs
Newburgh , IN
10.2014 - 09.2025
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Increased client base by identifying potential customers and initiating strategic outreach, heavy focus on behavioral health hospital systems, psychiatrists, psychiatric nurse practitioners, mental health therapists and problem-solving courts.
- Acquired new accounts through strategic networking and promotional initiatives.
- Expanded business by developing networks and identifying prospective clients.
- Maintained extensive knowledge of behavioral health treatment services to provide top-notch expertise to customers.
- Conducted market research to analyze industry trends and inform customer engagement.
- Provided community education on suicide prevention and treatment services.
Outreach Coordinator
Redbanks Skilled Nursing Facility
Henderson , KY
10.2013 - 10.2014
- Facilitated relationships with community members by attending local events, acting as liaison between organization and constituents to strengthen community engagement.
- Navigated complex community dynamics with diplomacy and thoughtfulness, fostering trust and credibility among diverse groups.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Developed relationships with industry professionals to enhance community awareness and promote services, streamlining communication processes for greater outreach.
Medicaid Waiver Case Manager
River Valley Behavioral Health
Henderson, KY
09.2012 - 10.2013
- Improved quality of care for Medicaid Waiver clients through detailed case management and precise documentation.
- Advocated for client rights, ensuring access to necessary services and supports within the community.
- Connected clients to community resources, enhancing social integration and supporting self-sufficiency.
- Established communication channels with all stakeholders in client care, promoting collaboration in problem solving.
- Evaluated effectiveness of current intervention strategies and modified based on data-driven insights.
- Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
Medicaid Waiver Case Manager
ResCare
Henderson , KY
05.2009 - 09.2012
- Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
- Supported clients and families by addressing concerns, answering questions, and guiding them through the Medicaid waiver process.
- Facilitated connections between clients and community resources, promoting social integration and increased self-sufficiency.
- Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
- Evaluated effectiveness of current intervention strategies, modifying based on data-driven insights.
- Fostered collaborative problem solving by maintaining open communication with all stakeholders in client care.
- Collaborated with multidisciplinary teams to provide comprehensive support.
- Coordinated staff training on mental health conditions and crisis prevention, enhancing team understanding and response capabilities.
Education
Bachelor of Science - Education
University of Southern Indiana
Evansville, IN12-1993
Skills
- Site operations management
- Compliance monitoring
- Contract oversight
- Healthcare cost management
- Cost reduction strategies
- Staff training and development
- Medicaid policy knowledge
Timeline
Site Manager
Vanna Health
09.2025 - Current
Business Development Representative
Brentwood Springs
10.2014 - 09.2025
Outreach Coordinator
Redbanks Skilled Nursing Facility
10.2013 - 10.2014
Medicaid Waiver Case Manager
River Valley Behavioral Health
09.2012 - 10.2013
Medicaid Waiver Case Manager
ResCare
05.2009 - 09.2012
Bachelor of Science - Education
University of Southern Indiana