Jill Switzer
Paris,IL
Summary
Customer-focused professional with background in hospitality and service industries. Known for strong organizational skills, attention to detail, and effectively managing customer relations. Have successfully improved guest satisfaction through development and implementation of strategic guest experience initiatives. Particular strengths include problem-solving, communication, and team collaboration.
Overview
5
5
years of professional experience
Work History
Guest Experience Coordinator
Olivet Nazarene University
Bourbonnais, Illinois
2022.09 - 2026.01
- Coordinated campus visits for prospective students, enhancing the overall experience and engagement.
- Supervised a team of 30 student employees.
- Collaborated with admissions, athletic, and academic departments to tailor visit itineraries based on student interests.
- Trained and mentored new staff on campus tour protocols and visitor engagement techniques.
- Scheduled large-scale group visits for high schools and community organizations, effectively showcasing the university's resources.
Daycare Teacher
YWCA
Kankakee, Illinois
2020.09 - 2022.09
- Organized and led activities that fostered physical, mental, and social development in children.
- Supervised daily activities to create a safe and nurturing environment for children.
- Communicated regularly with parents about child progress and needs.
- Managed attendance records and daily reports to track individual child progress and engagement.
- Maintained a clean and welcoming environment conducive to children's learning and exploration.
Education
Bachelor of Science - Exercise Science
Olivet Nazarene University
Bourbonnais, IL2021-05
Skills
- Customer relationship management
- Strong organizational skills
- Detail-oriented
- Time management
- Adaptability
- Teamwork and collaboration
- Communication skills
- Relationship building
- Conflict resolution
- Calendar management
Timeline
Guest Experience Coordinator
Olivet Nazarene University
2022.09 - 2026.01
Daycare Teacher
YWCA
2020.09 - 2022.09
Bachelor of Science - Exercise Science
Olivet Nazarene University