Jill Turner
Ewing,NJ
Summary
Professional writer, editor, and proofreader with 30+ years of experience spanning financial analysis and operational management. Native English with near-fluent French and German proficiency. Produces clear, accurate deliverables aligned with business objectives, including direct paid editing for New York State Bar Association and University of Pennsylvania PhD students.
Overview
16
16
years of professional experience
Work History
HOSPITAL DIRECTOR OF OPERATIONS
COVE Animal Health/Hickory Veterinary/Specialty
Plymouth Meeting, PA
11.2025 - Current
- Support overall operations for ~$15m hospital with staff of ~85 associates, ensuring alignment with organizational goals
- Responsible for annual hospital budget planning and monthly financial forecasting.
- Review and approve major financial transactions to ensure compliance and operational integrity
- Review survey and focus group data to identify areas of opportunity; develop and execute action plans
- Develop and direct execution of strategic plans for expanding hospital services
- Recruit, hire, and support training of new team members
- Built hospital leadership team and mentor hospital managers
- Collaborate with other regional and company leaders on shared priorities
REGIONAL OPERATIONS MANAGER
Veterinary Practice Partners
King of Prussia, PA
01.2023 - 01.2025
- Managed ~$30M in revenue across 10 hospitals in NYC and NJ
- Raised 2024 overall EBITDA to 19.7% from 13.6% in 2023
- Drove top- and bottom-line results by analyzing data and obstacles to focus on highest-priority growth opportunities
- Built weekly value creation plans for assigned hospitals on rotation and as needed and presented to executive leadership
- Collaborated with Partner DVMs and Practice Managers to grow practices, support highest standard of patient care, and deliver strong client experience
- Collaborated with Operations, Business Development, Finance, Legal, Marketing, Recruiting, and Strategic Development teams to build best practices across hospitals
- Developed annual hospital operating budgets with Finance and FP&A teams
- Managed CAPEX process for assigned hospitals
- Actively participated in DVM recruiting/hiring for assigned hospitals
- Supported integration of new hospitals into VPP
PRACTICE MANAGER
Center for Referral and Emergency Services/BluePearl Pet Hospital
Langhorne, PA
01.2017 - 01.2023
- Supported overall operations for ~$20m hospital with staff of ~100 associates
- Managed $200k annual CapEx budget
- Hired and developed junior leadership team
- Resolved escalated client service issues
- Partnered with functional teams across BluePearl to support effective and efficient hospital operations
- Guided change management to maintain morale and preserve hospital culture during BluePearl integration and COVID in 2020
PRACTICE MANAGER
Nottingham Animal Hospital
Hamilton Square, NJ
01.2016 - 01.2017
PARTNER/HOSPITAL ADMINISTRATOR
Morrisville Veterinary Hospital
Morrisville, PA
01.2011 - 01.2016
Education
MA/PhD - Comparative Literature
Emory University
Atlanta, GABA - German Language and Literature
Carleton College
Northfield, MNSkills
- Attention to detail
- Exceptional writing skills
- Editing and proofreading expertise
- Strong grammar skills
- Familiarity with MLA and Chicago style guidelines
- Self-motivated and comfortable working independently
Affiliations
- University of Denver/Daniels College of Business - VPP Leadership Academy certification
- Fear Free Veterinary Certification
- LCCI/French - Fourth Level (w/Credit) language certification
ADDITIONAL INFORMATION
Prior to second career in veterinary industry, worked as Vice President, Goldman Sachs Asset Management (Alternative Investments) in Princeton, NJ and London, UK
Timeline
HOSPITAL DIRECTOR OF OPERATIONS
COVE Animal Health/Hickory Veterinary/Specialty
11.2025 - Current
REGIONAL OPERATIONS MANAGER
Veterinary Practice Partners
01.2023 - 01.2025
PRACTICE MANAGER
Center for Referral and Emergency Services/BluePearl Pet Hospital
01.2017 - 01.2023
PRACTICE MANAGER
Nottingham Animal Hospital
01.2016 - 01.2017
PARTNER/HOSPITAL ADMINISTRATOR
Morrisville Veterinary Hospital
01.2011 - 01.2016
MA/PhD - Comparative Literature
Emory University
BA - German Language and Literature
Carleton College