Jill Ufer
Fort Collins,CO
Summary
Dynamic and self-motivated professional with a proven track record excelling in customer service and teamwork. Skilled in problem-solving and organizational management, I foster strong client relationships while delivering innovative solutions to their healing. Passionate about continual improvement, I leverage critical thinking to enhance operational efficiency and drive success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Om Shanti Healing
Owner
Fort Collins, CO
09.2008 - Current
- Intuitive healing in massage, energy healing and cupping.
- Owner and operator in all aspects of business.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous, trusting and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Licensed Insurance Agent
World Financial Group WFG
Fort Collins, CO
12.2024 - 01.2026
- Educated clients on insurance products and coverage options.
- Analyzed client needs to recommend appropriate policies and solutions.
- Processed applications, renewals, and claims efficiently to ensure compliance.
- Developed strong relationships with clients, fostering trust and retention.
- Conducted market research to identify emerging trends and competitive offerings.
- Collaborated with underwriters to assess risk and determine policy terms effectively.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Managed client portfolios, providing ongoing support and adjustments as necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed customized insurance solutions tailored to client needs, enhancing customer satisfaction and retention.
Floral Manager
King Soopers
Fort Collins, CO
05.2023 - 08.2023
- Led floral design team of 4 to create innovative arrangements for various events and occasions.
- Managed inventory levels, ensuring timely ordering of supplies and minimizing waste.
- Developed and implemented training programs for new staff on floral arrangement techniques.
- Enhanced customer service experience by providing personalized consultations and recommendations.
- Streamlined operational processes to improve workflow efficiency and reduce turnaround time.
- Coordinated with suppliers to secure high-quality flowers and materials at competitive prices.
- Analyzed sales trends to adjust product offerings based on seasonal demands and preferences.
- Oversaw budget management, allocating resources effectively to optimize department performance.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
Hatha Yoga Instructor
Fort Collins Club
Fort Collins, CO
09.2008 - 08.2018
- Developed and implemented customized Hatha yoga sessions tailored to diverse student needs.
- Instructed group classes, fostering a supportive and inclusive environment for all participants averaging 20 plus per class.
- Assessed student progress, providing constructive feedback to promote individual growth in practice.
- Tailored instruction to accommodate various skill levels within group classes, providing individualized support where needed.
- Cultivated strong relationships with clients, leading to high retention rates and positive word-of-mouth referrals.
- Inspired a love for yoga among new practitioners by providing an accessible introduction to its principles and techniques during beginner-focused classes.
- Encouraged self-awareness among students by guiding them in meditation exercises during each session.
- Increased class attendance by creating a welcoming and supportive environment for practitioners of all levels.
- Enhanced student flexibility by incorporating diverse Hatha Yoga poses and techniques.
- Implemented relaxation techniques at the end of each class, allowing students to experience deeper mental calmness and stress reduction.
Education
No Degree - Landscape Architecture
College of Dupage
Wheaton, IL08-1994
Skills
- Healer, Intuitive
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Verbal communication
- Problem resolution
Accomplishments
- Solopreneur for 17 years
- Shambhava School of Yoga -Certified Yoga Teacher Training - 2008
- Healing Touch Institute - Energy Healing Cert - 2013
- Healing Arts Institute - Massage Therapy License - 2016
- Barb Shannon - Massage Cupping - 2018
- Health/ Life Institute - Health / Life Coaching - 2018
- State - Life/ Health Insurance - 2023
Hobbies and Interests
- The mystical and spiritual realms fascinate my intuitive and HSP tendencies.
- Meditation, Heart Coherence, Manifesting
- Music and singing
- My animals
- Gardening
Timeline
Licensed Insurance Agent
World Financial Group WFG
12.2024 - 01.2026
Floral Manager
King Soopers
05.2023 - 08.2023
Om Shanti Healing
Owner
09.2008 - Current
Hatha Yoga Instructor
Fort Collins Club
09.2008 - 08.2018
No Degree - Landscape Architecture
College of Dupage