Jill Vickers
Customer Engagement Specialist
Austin,TX
Summary
Experienced sales associate with 7 years of experience focusing on lead generation through phone and chat qualification, piloting the chat experience across all three GDM brands, and creating best processes for a new role. something about leadership and developing a strong team moving forward?
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Engagement Specialist
Gartner
Austin, TX
07.2017 - Current
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Advisor
Gartner
Austin, TX
01.2015 - 07.2017
- Qualified between 5-12 leads per day with an average call volume of 81/day and average revenue of $3.5K/day
- Mentored new associates, specifically in the Medical market
- Listened to buyer details and offered matching solutions to meet wide range of requirements.
Education
Bachelor of Science -
Stephen F Austin State University
Nacogdoches, TX 09.2006 - 05.2011
Timeline
Customer Engagement Specialist
Gartner
07.2017 - Current
Senior Advisor
Gartner
01.2015 - 07.2017
Bachelor of Science -
Stephen F Austin State University
09.2006 - 05.2011